# Citation Group ## Pages - [HR & payroll software pricing](https://citationgroup.com.au/hr-payroll-software-pricing/) - [Workforce Pulse 2026](https://citationgroup.com.au/workforcepulse/) - [Workforce Pulse 2026](https://citationgroup.com.au/workforcepulse1/) - [Partnership](https://citationgroup.com.au/partnerships/): Partner with Citation Group to offer your members expert HR support, compliance help and exclusive resources that boost loyalty and growth. - [What courses do you get with Compliance Training Centre](https://citationgroup.co.nz/what-courses-do-you-get-with-compliance-training-centre/) - [What courses do you get with Compliance Training Centre](https://citationgroup.com.au/what-courses-do-you-get-with-compliance-training-centre/) - [Careers](https://citationgroup.co.nz/careers/): At Citation Group, we’re always looking for people who share our commitment to our clients, strive to be the best they can be & want to make a difference. - [Careers](https://citationgroup.com.au/careers/) - [Current Vacancies](https://citationgroup.com.au/careers/current-vacancies/) - [Thank you page](https://citationgroup.com.au/thank-you-newsletter-3/) - [Contact](https://citationgroup.com.au/contact/) - [Privacy Policy](https://citationgroup.co.nz/privacy-policy/) - [Terms and Conditions](https://citationgroup.co.nz/terms-and-conditions/) - [Terms and Conditions](https://citationgroup.com.au/terms-and-conditions/): Read the terms and conditions for using the Citation Group website including disclaimers, copyright and third-party link policies. - [Privacy Policy](https://citationgroup.com.au/privacy-policy/) - [Why Citation Group](https://citationgroup.com.au/why-citation/) - [Why Citation](https://citationgroup.com.au/why-citation-3/) - [Citation Group FAQs](https://citationgroup.com.au/faqs/) - [Resources](https://citationgroup.com.au/resources/) - [Home](https://citationgroup.com.au/home-2-4/) - [Home](https://citationgroup.com.au/home-2-5/) - [Home-abtest](https://citationgroup.com.au/home-abtest/) - [Home](https://citationgroup.com.au/home-2-6/) - [Home](https://citationgroup.com.au/home-2-3/) - [Home-var (Test)](https://citationgroup.com.au/home-test/) - [Home-var](https://citationgroup.com.au/home-2-2/) - [Home](https://citationgroup.com.au/) ## Resources - [‘Wellness Washing’ is the new in-term. But what is it?](https://citationgroup.com.au/resources/wellness-washing-is-the-new-in-term-but-what-is-it/) - [When employees walk away: managing resignations and abandonment](https://citationgroup.com.au/resources/when-employees-walk-away-managing-resignations-and-abandonment/) - [Physical and psychosocial hazards: what a workplace risk assessment covers](https://citationgroup.com.au/resources/workplace-risk-assessment-physical-and-psychosocial-hazards/) - [What the Stefanovic case tells us about outside conduct and employment contracts](https://citationgroup.com.au/resources/what-the-stefanovic-case-tells-us-about-outside-conduct-and-employment-contracts/) - [Liquidation isn't a loophole: the company's gone; the debt isn't.](https://citationgroup.com.au/resources/liquidation-isnt-a-loophole-the-companys-gone-the-debt-isnt/) - [Did you know that your enterprise agreement is about to expire?](https://citationgroup.com.au/resources/did-you-know-that-your-enterprise-agreement-is-about-to-expire/) - [Better safety procedures, safer workplaces](https://citationgroup.co.nz/resources/better-safety-procedures-safer-workplaces/) - [Constructive dismissal or forced resignation? Here’s how to navigate them compliantly](https://citationgroup.com.au/resources/constructive-dismissal/) - [SCHADS sleepovers simplified: Federal Court dismisses FWO appeal, Fair Work Commission reacts swiftly](https://citationgroup.com.au/resources/schads-sleepovers-simplified-federal-court-dismisses-fwo-appeal-fair-work-commission-reacts-swiftly/) - [Growing our team, strengthening our practice](https://citationgroup.com.au/resources/growing-our-team-strengthening-our-practice/) - [Building confidence: simple certification for the construction & engineering industry](https://citationgroup.com.au/resources/construction-and-engineering-industry-certification/) - [July 2026: four changes every Australian employer needs to prepare for now](https://citationgroup.com.au/resources/july-2026-four-changes-every-australian-employer-needs-to-prepare-for-now/) - [The great SCHADS shakeup: what employers need to know](https://citationgroup.com.au/resources/the-great-schads-shakeup-what-employers-need-to-know/) - [Workplace injuries in New Zealand: what to do when accidents happen](https://citationgroup.co.nz/resources/workplace-injuries-in-new-zealand-what-to-do-when-accidents-happen/) - [How AI is changing ISO Certification](https://citationgroup.com.au/resources/how-ai-is-changing-iso-certification/) - [Difficult employees, tough conversations & Fair Work risk](https://citationgroup.com.au/resources/difficult-employees-tough-conversations-fair-work-risk-2/) - [Citation Legal celebrates inclusion in Best Law Firms - Australia](https://citationgroup.com.au/resources/citation-legal-celebrates-inclusion-in-best-law-firms-australia/) - [Appropriate workplace attire: the dress code question](https://citationgroup.com.au/resources/appropriate-workplace-attire-the-dress-code-question/) - [What employers need to know: new dismissal rules for high-income earners](https://citationgroup.co.nz/resources/what-employers-need-to-know-new-dismissal-rules-for-high-income-earners/) - [6 FAQs every employer must know about personal/carer’s leave](https://citationgroup.com.au/resources/6-faqs-every-employer-must-know-about-personal-carers-leave/) - [The FWC has decided: minimum wage will increase by 4.75%](https://citationgroup.com.au/resources/annual-minimum-wage-decision/) - [What is the minimum wage in Australia?](https://citationgroup.com.au/resources/what-is-the-minimum-wage-in-australia/) - [How to conduct a disciplinary meeting](https://citationgroup.com.au/resources/how-to-conduct-a-disciplinary-meeting/) - [HR questions often asked too late](https://citationgroup.com.au/resources/hr-questions-often-asked-too-late-3/) - [What are the key requirements of ISO 27001?](https://citationgroup.com.au/resources/what-are-the-key-requirements-of-iso-27001/) - [ISO 9001 audit checklist: What to check at every stage](https://citationgroup.com.au/resources/iso-9001-internal-audit-checklist/) - [Fair Work abolishes junior pay rates: what employers need to know](https://citationgroup.com.au/resources/fair-work-abolishes-junior-pay-rates-what-employers-need-to-know/) - [WHS in agriculture: what every business needs to know](https://citationgroup.com.au/resources/whs-in-agriculture-what-every-business-needs-to-know/) - [What is a Quality Management System (QMS)?](https://citationgroup.com.au/resources/what-is-a-quality-management-system-qms/) - [<em>AI in the workplace</em>](https://citationgroup.com.au/resources/ai-in-the-workplace/) - [Contractor or employee? Understanding the new gateway test in NZ law](https://citationgroup.co.nz/resources/contractor-or-employee-understanding-the-new-gateway-test-in-nz-law/) - [ISO 14001:2026 is here – what it means for your business](https://citationgroup.co.nz/resources/iso-140012026-is-here-what-it-means-for-your-business/) - [ISO 14001:2026 is here – what it means for your business](https://citationgroup.com.au/resources/iso-140012026-is-here-what-it-means-for-your-business/) - [Before the law lands: how to prepare for Victoria's work from home legislation](https://citationgroup.com.au/resources/before-the-law-lands-how-to-prepare-for-victorias-work-from-home-legislation/) - [ISO: More than a badge](https://citationgroup.com.au/resources/iso-more-than-a-badge-130526/) - [Michal Roucek recognised among Australia’s leading legal professionals.](https://citationgroup.com.au/resources/michal-roucek-recognised-among-australias-leading-legal-professionals/) - [Rod Marshall included in the 19th edition of The Best Lawyers in Australia.](https://citationgroup.com.au/resources/rod-marshall-included-in-the-19th-edition-of-the-best-lawyers-in-australia/) - [How the 2026 amendments are reshaping personal grievances](https://citationgroup.co.nz/resources/how-the-2026-amendments-are-reshaping-personal-grievances/) - [How to prepare for a WHS audit: a practical guide for Australian workplaces](https://citationgroup.com.au/resources/how-to-prepare-for-a-whs-audit-a-practical-guide-for-australian-workplaces/) - [Best HR Software Australia (2026)](https://citationgroup.com.au/resources/best-hr-software-australia-2026/) - [HRIS vs HRMS vs HCM: What's the Difference?](https://citationgroup.com.au/resources/hris-vs-hrms-vs-hcm-whats-the-difference/) - [How to Choose Between HR Outsourcing Companies](https://citationgroup.com.au/resources/how-to-choose-between-hr-outsourcing-companies/) - [The 30 day rule was removed: here’s what it means for employers](https://citationgroup.co.nz/resources/the-30-day-rule-was-removed-heres-what-it-means-for-employers/) - [Benefits of outsourcing HR: is it right for your business?](https://citationgroup.com.au/resources/benefits-of-outsourcing-hr/) - [What happens if an employee resigns without notice?](https://citationgroup.com.au/resources/what-happens-if-an-employee-resigns-without-notice/) - [WHS risk assessment: A step-by-step guide for business owners](https://citationgroup.com.au/resources/whs-risk-assessment-guide/) - [WHS compliance in Australia: What every employer must know](https://citationgroup.com.au/resources/whs-compliance-guide/) - [8 signs your business needs an HR consultant](https://citationgroup.com.au/resources/8-signs-your-business-needs-an-hr-consultant/) - [Creating a culture of safety in the workplace](https://citationgroup.co.nz/resources/creating-a-culture-of-safety-in-the-workplace/) - [Fair Work abolishes junior pay rates for adults: what it means for businesses](https://citationgroup.com.au/resources/fair-work-abolishes-junior-pay-rates-for-adults-what-it-means-for-businesses/) - [In-house HR vs. outsourced HR consulting: which is right for your business?](https://citationgroup.com.au/resources/in-house-hr-vs-outsourced-hr-consulting/) - [Spot safety risks before they become incidents with this expert guide](https://citationgroup.com.au/resources/spot-safety-risks-before-they-become-incidents-with-this-expert-guide/) - [Driving success: transport and logistics industry certification](https://citationgroup.com.au/resources/transport-and-logistics-industry-certification/) - [Transport and logistics industry certification](https://citationgroup.co.nz/resources/transport-and-logistics-industry-certification/) - [Employer's guide to public holidays: Easter, school holidays and Anzac Day](https://citationgroup.com.au/resources/employers-guide-to-public-holidays-easter-school-holidays-and-anzac-day/) - [Psychosocial hazards in focus: what employers need to know](https://citationgroup.com.au/resources/psychosocial-hazards-in-focus-what-employers-need-to-know/) - [Five weeks leave, a four-day week, reproductive leave: what unions want next](https://citationgroup.com.au/resources/five-weeks-leave-a-four-day-week-reproductive-leave-what-unions-want-next/) - [Breaking down the National AI Plan](https://citationgroup.com.au/resources/breaking-down-the-national-ai-plan/) - [Workplace surveillance: why a lawful policy is critical to protect your business](https://citationgroup.co.nz/resources/workplace-surveillance-why-a-lawful-policy-is-critical-to-protect-your-business/) - [Surviving the new Industrial Relations rules: What SMEs must do now -1st April](https://citationgroup.com.au/resources/surviving-the-new-ir-rules/) - [What is a WHS Management System?](https://citationgroup.com.au/resources/what-is-a-whs-management-system/) - [The confidentiality challenge: managing legal risk in workplace investigations](https://citationgroup.com.au/resources/the-confidentiality-challenge-managing-legal-risk-in-workplace-investigations/) - [Second helping of wage theft: Sydney restaurateur lands in hot water again](https://citationgroup.com.au/resources/second-helping-of-wage-theft-sydney-restaurateur-lands-in-hot-water-again/) - [Four reasons ISO 45001 matters for SME’s](https://citationgroup.com.au/resources/show-your-staff-you-care-about-their-safety-look-at-iso-45001-certification/) - [A dose of fairness: court steps in to protect nurses' reputation](https://citationgroup.com.au/resources/a-dose-of-fairness-court-steps-in-to-protect-nurses-reputation/) - [From enter key to saving energy: making GenAI sustainable](https://citationgroup.com.au/resources/from-enter-key-to-saving-energy-making-genai-sustainable/) - [Place the winning bid: how to win tenders in 2026](https://citationgroup.com.au/resources/place-the-winning-bid-tenders/) - [What does an ISO Consultant do?](https://citationgroup.com.au/resources/what-does-an-iso-consultant-do/) - [What does an ISO Consultant do?](https://citationgroup.co.nz/resources/what-does-an-iso-consultant-do/) - [What is an Information Security Management System (ISMS)?](https://citationgroup.com.au/resources/what-is-an-information-security-management-system-isms/) - [Managing heat stress at work: essential safety steps and WHS obligations](https://citationgroup.com.au/resources/managing-heat-stress-at-work-essential-safety-steps-and-whs-obligations/) - [What is an Information Security Management System (ISMS)?](https://citationgroup.co.nz/resources/what-is-an-information-security-management-system-isms/) - [How much does ISO 9001 certification cost?](https://citationgroup.com.au/resources/how-much-does-iso-9001-certification-cost/) - [KiwiSaver updates affecting employees and employers: here’s what you need to know](https://citationgroup.co.nz/resources/kiwisaver-updates-affecting-employees-and-employers-heres-what-you-need-to-know/) - [How much does ISO 9001 certification cost?](https://citationgroup.co.nz/resources/how-much-does-iso-9001-certification-cost/) - [10 ways HR software will benefit your business](https://citationgroup.com.au/resources/10-ways-hr-software-will-benefit-your-business/) - [What is an HRIS, and why every business needs one](https://citationgroup.com.au/resources/what-is-an-hris/) - [This law firm saved precious time and money with ISO Certification – here’s how.](https://citationgroup.com.au/resources/this-law-firm-saved-precious-time-and-money-with-iso-certification-heres-how/) - [Sydney childcare centre shut down after 41 safety breaches – key lessons for providers](https://citationgroup.com.au/resources/sydney-childcare-centre-shut-down-after-41-safety-breaches-key-lessons-for-providers/) - [Outsourcing isn’t a dirty word: 5 tips when searching for your perfect HR provider](https://citationgroup.com.au/resources/outsourcing-your-hr-provider/) - [What’s ISO 27001 and why is it important?](https://citationgroup.com.au/resources/whats-iso-27001-and-why-is-it-important-2/) - [Emergency plan testing: is your workplace really prepared?](https://citationgroup.co.nz/resources/emergency-plan-testing-is-your-workplace-really-prepared-2/) - [What’s ISO 27001 and why is it important?](https://citationgroup.co.nz/resources/whats-iso-27001-and-why-is-it-important/) - [Don't gamble on government tenders: place the winning bid with ISO Certification.](https://citationgroup.com.au/resources/dont-gamble-on-government-tenders-place-the-winning-bid-with-iso-certification/) - [Don’t gamble on government tenders: place the winning bid with ISO Certification.](https://citationgroup.co.nz/resources/dont-gamble-on-government-tenders-place-the-winning-bid-with-iso-certification/) - [Dialling into excellence: ISO certification in the Telecommunications Industry](https://citationgroup.com.au/resources/telecommunications-industry-certification/) - [Dialling into excellence: ISO certification in the Telecommunications Industry](https://citationgroup.co.nz/resources/telecommunications-industry-certification/) - [Remote but connected – culture is key for remote employees](https://citationgroup.co.nz/resources/remote-but-connected-culture-is-key-for-remote-employees/) - [Understanding the updates to the Fixed Term Contract Information Statement](https://citationgroup.com.au/resources/fixed-term-contract-information-statement-updates/) - [More than a decade of underpayments uncovered: a $50 million bill for Westpac](https://citationgroup.com.au/resources/underpayments-uncovered-a-50-million-bill-for-westpac/) - [An unreasonable direction has resulted in a $64k payout for an unfairly dismissed worker](https://citationgroup.com.au/resources/an-unreasonable-direction-has-resulted-in-a-64k-payout-for-an-unfairly-dismissed-worker/) - [Baby Priya’s law: changes to employer-funded paid parental leave](https://citationgroup.com.au/resources/paid-parental-leave-laws/) - [10 Quick wins for improving workplace safety](https://citationgroup.com.au/resources/10-quick-wins-for-improving-workplace-safety/) - [Understanding the new Payday Super laws](https://citationgroup.com.au/resources/payday-super-laws/) - [How long does ISO certification take – and what delays it?](https://citationgroup.com.au/resources/how-long-does-iso-certification-take-and-what-delays-it/) - [The do’s and don’ts of managing personal hygiene issues at work](https://citationgroup.com.au/resources/the-dos-and-donts-of-managing-personal-hygiene-issues-at-work/) - [Nine in a row: Citation Group recognised as Employer of Choice once again!](https://citationgroup.com.au/resources/citation-group-recognised-as-employer-of-choice-again/) - [Systematic employment law breaches result in a $38,500 fine for outlet operators](https://citationgroup.com.au/resources/systematic-employment-law-breaches-result-in-a-38500-fine-for-outlet-operators/) - [Still finding shards: second round of penalties for this QLD glass repair business](https://citationgroup.com.au/resources/still-finding-shards-second-round-of-penalties-for-this-qld-glass-repair-business/) - [What is office gossip? Here are five tips to manage team tattletales](https://citationgroup.com.au/resources/what-is-office-gossip-here-are-five-tips-to-manage-team-tattletales/) - [Breaking the silence: understanding Victoria’s proposed laws on NDAs in sexual harassment cases](https://citationgroup.com.au/resources/victorias-new-nda-laws-in-sexual-harassment-cases/) ## Services - [Citation Certification Business Partner Program](https://citationgroup.com.au/certification/business-partner-program/) - [Citation HR - Variant 1](https://citationgroup.com.au/citation-hr-variant-1/) - [Citation HR - Variant 2](https://citationgroup.com.au/citation-hr-variant-2/) - [Fair work employer V1](https://citationgroup.com.au/fair-work-employer-variant-1/) - [Fair work employer V2](https://citationgroup.com.au/fair-work-employer-variant-2/) - [HR Advice V1](https://citationgroup.com.au/hr-advice-v1/) - [HR Advice V2](https://citationgroup.com.au/hr-advice-v2/) - [Employment Contract V1](https://citationgroup.com.au/employment-contract-v1/) - [Employment Contract V2](https://citationgroup.com.au/employment-contract-v2/) - [HR Policies V1](https://citationgroup.com.au/hr-policies-v1/) - [HR Policies V2](https://citationgroup.com.au/hr-policies-v2/) - [HR Outsourcing V1](https://citationgroup.com.au/hr-outsourcing-v1/) - [HR Outsourcing V2](https://citationgroup.com.au/hr-outsourcing-v2/) - [Employee Assistance Program Service](https://citationgroup.com.au/safety/employee-assistance-program-service/) - [HR on Demand](https://citationgroup.com.au/hr/expert-hr-services-on-demand/) - [Auditor Benefits](https://citationgroup.com.au/certification/auditor-benefits/): Join Citation Certification’s contract auditor community for flexible work, expert support and real connection. Discover why auditors choose us. - [Insurance and Representation](https://citationgroup.co.nz/hr/insurance-and-representation/) - [Insurance and Representation](https://citationgroup.com.au/insurance-and-representation/): Get quick, confidential HR legal support without third-party hassle. We ensure seamless, efficient employment law representation for your business. - [Our Complaints and Appeals Procedure](https://citationgroup.com.au/certification/ndis/complaints-and-appeals-procedure/): Citation Certification has a detailed policy outlining our complaints and appeals process. All complaints are investigated and recorded. - [How you can use your certification](https://citationgroup.com.au/certification/how-you-can-use-your-certification/): Promote your certification with confidence. Learn how to use approved Citation Certification and JAS-ANZ marks and logos. View guidelines now. - [Our commitment to impartiality](https://citationgroup.com.au/certification/our-commitment-to-impartiality/): As a JAS-ANZ accredited certification body, we believe that impartiality lies is at the core of all aspects of the certification and training we deliver. - [NDIS Whistle-blower Policy](https://citationgroup.com.au/certification/ndis/ndis-whistle-blower-policy/): NDIS Whistle-blower Policy. This policy is only applicable as per the Applicant’s Deed Poll under the NDIS AQA Scheme. - [The certification process](https://citationgroup.com.au/certification/the-certification-process/): Our management systems certification follows a simple step-by-step process as outlined on this page. - [The certification process](https://citationgroup.co.nz/certification/the-certification-process/): Our management systems certification follows a simple step-by-step process as outlined on this page. - [Our Complaints and Appeals Procedure](https://citationgroup.co.nz/complaints-and-appeals-procedure/): Learn how our transparent complaints and appeals process ensures fair resolution and protects the integrity of your certification. - [How you can use your certification](https://citationgroup.co.nz/certification/how-you-can-use-your-certification/): Showcase your certification to stand out and build trust. Learn how to promote your certification while staying compliant with usage guidelines. - [Our commitment to impartiality](https://citationgroup.co.nz/certification/our-commitment-to-impartiality/): As a JAS-ANZ accredited certification body, we believe that impartiality lies is at the core of all aspects of the certification and training we deliver. - [Workplace Litigation](https://citationgroup.com.au/legal/workplace-law/workplace-litigation/) - [C-suite and Board-level Workplace Relations Advice](https://citationgroup.com.au/legal/workplace-law/c-suite-and-board-level-workplace-relations-advice/) - [Restructuring Advice and Implementation](https://citationgroup.com.au/legal/workplace-law/restructuring-advice-and-implementation/) - [Enterprise Bargaining](https://citationgroup.com.au/legal/workplace-law/enterprise-bargaining/) - [Workplace Investigations](https://citationgroup.com.au/legal/workplace-law/workplace-investigations/) - [PayCheck](https://citationgroup.com.au/legal/workplace-law/paycheck/) - [Managing Union Relations and Industrial Relations](https://citationgroup.com.au/legal/workplace-law/managing-union-relations-and-industrial-relations/) - [Mediation Services](https://citationgroup.com.au/legal/workplace-law/mediation-services/) - [Corporate Immigration](https://citationgroup.com.au/legal/migration-services/corporate-immigration/) - [Family Immigration](https://citationgroup.com.au/legal/migration-services/family-immigration/) - [Work Rights Check](https://citationgroup.com.au/legal/migration-services/work-rights-check/) - [Library of WHS Resources](https://citationgroup.com.au/safety/whs-resources/): Access WHS resources & templates with ease. Citation’s library helps you manage safety with workflows, policies, guides & tools. Explore now. - [Library of H&S Resources](https://citationgroup.co.nz/safety/whs-resources/): With hundreds of templates, workflows, policies, guides & checklists, Citation's WHS Resources make it easy for our clients to manage workplace safety. - [Psychosocial Hazards](https://citationgroup.com.au/safety/psychosocial-hazards/) - [Safety Advice Line](https://citationgroup.co.nz/safety/safety-advice-line/) - [WHS Consulting Services Australia](https://citationgroup.com.au/safety/whs-consulting/) - [WHS Consultants Sydney](https://citationgroup.com.au/safety/whs-consulting/sydney/) - [WHS Consultants Brisbane](https://citationgroup.com.au/safety/whs-consulting/brisbane/) - [WHS Consultants for Small Business](https://citationgroup.com.au/safety/whs-consulting/small-business/) - [What Does a WHS Consultant Do?](https://citationgroup.com.au/safety/whs-consulting/what-does-a-whs-consultant-do/) - [WHS Software](https://citationgroup.com.au/safety/whs-software/) - [H&S Software](https://citationgroup.co.nz/safety/whs-software/): Citation Safety's industry-leading WHS management software will have you leading the charge when it comes to health and safety in your workplace. - [Comprehensive WHS Audit](https://citationgroup.com.au/safety/comprehensive-whs-audit/) - [Comprehensive H&S Audit](https://citationgroup.co.nz/safety/comprehensive-whs-audit/) - [GWO Training Certification](https://citationgroup.com.au/certification/iso/gwo/): Operating in the wind energy industry? 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