Contact the HR Advisory Service

Advice and support for practice owners

As part of your Australian Dental Association (ADA) membership, you have unlimited access to the ADA’s comprehensive HR Advisory Service — designed to support practice owners in managing employment obligations and maintaining a compliant, high-performing workplace.

Through the ADA’s partnership with Citation HR, you can access:

Specialist HR and employment relations advice: speak directly with experienced consultants who specialise in human resources, industrial relations, and workplace compliance within the dental sector.
Practical support for managing your practice: receive detailed, practical advice specific to running a dental practice, covering areas such as award compliance, managing employee performance, disciplinary processes, workplace grievances, leave entitlements, and termination procedures.
Employment documentation reviews: access reviews of employment contracts, workplace policies, and documentation to ensure they meet legal obligations and best practice standards.
Support when you need it: contact the service between 8:00am – 9:00pm (AEST) Monday to Friday (excluding national public holidays), for timely advice to help you make informed decisions.
Access to HR and workplace safety resources: utilise a library of HR and WHS templates, policies, and checklists via the ADA HR Hub to strengthen your workplace management systems and meet compliance requirements with confidence.
Peer support: for broader practice management questions, connect with the dental community through Peer, the ADA’s online platform for practice owners and dentists to share experiences and seek advice.

For a full list of topics that the ADA HR Advisory Service can assist you with, click here.

The ADA HR Advisory Service is designed to help you run a compliant, efficient, and successful dental practice — providing trusted guidance at every stage of your business journey.

Citation Group x Australian Dental Association partnership

Explore your member benefits

We’re here to support you on your journey through dentistry. If you’d like to speak to an advisor, contact us today.

Email hrhotline@ada.org.au

Call 1300 232 462

Expert HR services on demand

In addition to the complimentary HR Advisory Service, dental practice owners can engage Citation HR on a fee-for-service basis for additional support services such as drafting or reviewing employment contracts, managing employee performance and conduct issues, addressing workplace grievances, implementing workplace policies, and receiving tailored guidance on meeting employment obligations and maintaining compliance.

Migration services for you

For over 30 years, Citation Migration has been providing Australian businesses and individuals with advice, strategic assistance, and practical solutions for all migration and citizenship issues. If you’re seeking immigration services, let Citation Migration support you.

Workplace law services

Citation Legal is a leading Australian employment law firm with over 30 years of experience. We provide support to businesses navigating the complexities of an always-evolving workplace relations landscape. We offer a member-exclusive discount of 5 per cent for all legal services.

Payroll Services - coming soon

Citation Group’s payroll services offers a leading all-in-one rostering, time and attendance, and payroll platform, designed to simplify workforce management for dental practices. Specifically configured for the dental profession, the platform offers a tailored solution that accommodates the unique operational, compliance, and award interpretation needs of dental businesses. The platform seamlessly integrates rostering, leave management, timesheet approval, and fully compliant payroll processing into a single, easy-to-use system — reducing manual effort, eliminating duplication, and ensuring practices stay aligned with industry-specific regulations and obligations.

Citation HR Software - coming soon

Our complete Human Resources Information System (HRIS) built to perfectly manage your HR, your employees, and your employees’ information. Trusted by over 12,000 of Australia’s most innovative businesses, it uses cloud-based software that’s accessible anywhere, anytime – from your desktop to a mobile app.

Employee Assistance Program - coming soon

Citation Safety’s EAP provides confidential, expert-backed clinical support to employees that enables them to connect with psychologists and counselling services at a time and place that suits them. A well-implemented EAP can significantly reduce direct and indirect employment costs by helping to minimise unplanned absences, improve productivity, and lower the risk of psychological injury claims and workers compensation costs. Investing in an EAP supports both employee wellbeing and business performance.