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Employee Assistance Program
With our EAP service, you’ll have access to:
A perfect balance of technology and human touch
Our service seamlessly blends digital convenience with human connection to support employee mental health and well-being. By providing access to educational self-help resources, employees can privately manage their well-being while employers benefit from actionable insights. This combination of personalised care and workforce analysis fosters greater collaboration, performance, and productivity, creating a balanced and proactive approach to workplace wellness.
Personalised, confidential help: choose what suits you best
Our service offers personalised, confidential support designed to fit your preferences and schedule. Whether you prefer video calls, phone conversations, or live chat, you can choose the method that works best for you. With practitioners available from 6 am to 11 pm, seven days a week, you’ll always have access to the support you need, whenever you need it.
Want to find out more? We’ve got answers
An Employee Assistance Program (EAP) is a confidential support service offered to employees to help them deal with personal or work-related problems. EAPs typically provide counselling, stress management, mental health support, and other resources to improve employees’ and their family members’ well-being. By offering an EAP, businesses can create a healthier, more resilient workforce, reducing the impact of psychosocial risks such as stress and burnout.
Citation Safety is proud to partner with industry experts, Connect Psych Services, to deliver its EAP to clients.
Yes, it is. Employee Assistance Programs (EAP) or employee assistance services are completely confidential. Any information shared during sessions is private and not disclosed to employers or others without your explicit consent, ensuring a safe and secure environment for discussing personal concerns.
No, EAP counsellors can’t prescribe medication. They’re trained professionals who provide emotional and psychological support, but medication can only be prescribed by qualified medical professionals such as doctors or psychiatrists. If needed, EAP counsellors can refer individuals to appropriate medical providers.
An Employee Assistance Program (EAP) supports mental health and well-being, helping employees manage personal and professional challenges. By improving focus, reducing stress, and addressing workplace conflicts, EAPs enhance productivity and team dynamics. Employers also benefit from reduced absenteeism, cost savings, and anonymised insights to proactively address workforce trends and can help foster a healthier, more engaged workplace for everyone.
In addition to offering confidential counselling, EAP services can offer employees and managers in-person contact and access to counsellors, employee assistance professionals, social workers, and in-depth cultural awareness resources.
The number of counselling sessions covered by an Employee Assistance Program (EAP) typically varies depending on the organisation’s size and specific plan.
To learn more about how our Psychosocial Hazard Management and Employee Assistance Program services can support your business, get in touch with our friendly team.