HR & Safety Software 
ISO Training Academy 
Upcoming webinar: How ISO Certification supports your people and helps you win work
Go beyond compliance and discover how ISO certification can become your most powerful tool for building stronger teams, enhancing company culture, and winning more business! ISO certification establishes globally recognised standards for quality, safety, and efficiency. But it’s not just about policies or procedures; it’s about investing in your people. In this exclusive webinar, you’ll learn how ISO certification can empower your people, support business growth, and boost morale and engagement.
ON DEMAND WEBINAR: Issues with annualised salaries and offset clauses – What you need to know from the Coles and Woolies case
This webinar will give you the chance to confidentially ask our senior practitioners any questions that you have, whether that’s relating to employee relations or workplace health and safety. The session will be hosted by General Manager for Citation HR and Safety, Adrian Turner, and our newly appointed Director of Advisory, Ian Smith.
Our experts will also discuss the wide-reaching ramifications of the recent landmark Woolworths and Coles underpayment judgment for businesses, including resulting issues with annualised salaries and offset clauses.
ON-DEMAND WEBINAR: How to safely manage AI in your business
The truth is, your staff are using AI – from automating repetitive tasks, to writing emails and brainstorming ideas. Whether we like it or not, there’s no denying that AI has transformed the workplace. But how can businesses ensure employees are using AI safely and in accordance with company policies? We’ve got you covered. In this webinar, our guest speaker, co-founder and CEO of Insicon, Matt Miller, discuss AI at work, how to ensure you and your staff can use it without exposing yourself to risk, and how tools like ISO 42001 can assist in the practical implementation of an AI policy and guidelines.
ON- DEMAND WEBINAR: Sponsoring skilled migrants: all you need to know
Australia’s ongoing skills shortages, spanning many industries from IT to construction, have left businesses competing for talent and increasingly turning towards skilled migrants to fill critical roles. Yet, navigating the employer-sponsored migration process can be challenging and complex without expert guidance.
Join Yvette Gasic, Head of Migration, and Lisa Qiu, Partner– Employment, as they dissect everything employers need to know about employing skilled migrants, visa types, and immigration law.
Key takeaways:
- Different types of employer-sponsored visas, including processing times and costs;
- The details of sponsorship obligations;
- Recoverable costs and whether they can be recouped from the employee;
- Determining the right employment contract type to offer, including essential clauses on payment recovery and employee obligations to comply with visa conditions;
- Your employer obligations under the Fair Work Act 2009 (Cth) and Migration Act 1958 (Cth); and
- What to do when the Fair Work Ombudsman or Department of Home Affairs comes knocking.
ON- DEMAND WEBINAR: Managing difficult conversations- a focus on disciplinary processes
In our new series, Managing difficult conversations, once a quarter, we will hold a client-only webinar deep-diving into a particularly knotty topic. Hear from our experts on how to deal with some of the more uncomfortable subjects that come with running a business. July’s webinar focused on the disciplinary processes, something that shouldn’t be viewed with dread, but can, in fact, act as a springboard to improved performance when managed correctly.
Key takeaways:
- Defining difficult conversations in HR and exploring what makes them challenging
- A step-by-step guide on how to best manage the disciplinary process
- Tools for effective communication and the potential impact on morale, productivity and legal compliance
ON-DEMAND WEBINAR: Back to ISO Basics
ISO Certification is one of the most effective ways to strengthen your internal systems, stand out in tenders, and build trust with clients. But what is Certification? And how does it help achieve these milestones? In this webinar, we answer these questions and take you back to basics. This introductory session walks you through how ISO Certification works, why it matters, and how to get started with confidence!
Key takeaways:
- What ISO is and how it supports business growth.
- The specific benefits of each standard.
- What preparation looks like and how we help you get ready.
- A clear overview of the step-by-step certification process.
- How we support you before, during and after certification.
This is a great opportunity to build internal capability and support the next step in your business’s journey.
Who should attend?
This session is designed for those new to ISO – there’s no prior knowledge required!
ON-DEMAND WEBINAR: Maximising workplace potential: the hidden power of performance reviews
Performance reviews can seem daunting—time-consuming, uncomfortable, and, at times, confrontational. But avoiding them may leave businesses vulnerable to significant risks, including unfair dismissal claims, and miss opportunities for employee growth.
Watch this webinar where we’ll uncover how effective performance reviews can transform your workplace by fostering employee development, setting actionable goals, and protecting your organisation from potential pitfalls.
Key takeaways:
- Understanding the risks of skipping performance reviews.
- Exploring the benefits of structured performance feedback.
- A step-by-step guide to conducting performance reviews that make an impact.
Who should attend? Designed for HR professionals, business owners, and managers this session is an opportunity to gain practical strategies and take your workplace to the next level.
ON-DEMAND WEBINAR: Navigating Australia’s migration strategy
Australia’s immigration laws are some of the most complex in the world, and they’re about to undergo further changes. With the Albanese Government now securing its mandate through the recent Federal election, it is poised to drive forward its migration strategy, and understanding the impact on your business is essential.
Watch our recent webinar, where we’ll be joined by our team of seasoned migration agents, who will provide an in-depth overview of these legislative updates and equip you with tools to navigate the ever-evolving immigration landscape and make strategic workforce decisions confidently.
Key takeaways:
- Planned increases to Skilled Visa Income Thresholds.
- Annual changes to fee structures for citizenship applications.
- New restrictions on foreign ownership of houses and the exceptions, the length of the ban, and enforcement strategies.
- Relevant examples and the lessons employers must learn from them.
ON-DEMAND WEBINAR: Tips to safeguard your business data
With the increasing adoption of AI to streamline operations and drive business efficiencies, protecting digital assets has never been more critical. This webinar dives into the essential role of ISO 27001 in managing information security and introduces ISO 42001 as a framework to mitigate risks associated with AI integration in the workplace.
Key takeaways:
- Understand the importance of ISO 27001 in protecting sensitive information.
- Get introduced to ISO 42001 and its relevance for AI-driven workplaces.
- Learn actionable steps to mitigate AI-related risks and secure your digital assets.
Who should attend? Whether you’re an IT professional, business owners, compliance manager or anyone who is responsible for data protection, this webinar will share best practices to safeguard data, enhance digital trust, and future-proof your organisation against emerging risks.
ON-DEMAND WEBINAR: Creating smarter employment contracts for a safer business
While providing written contracts to employees may not be legally required in Australia, it’s a best practice that can protect your business from unnecessary disputes, misunderstandings, and legal risks. This webinar is designed to equip Citation Group’s clients with the knowledge they need to create solid, reliable employment contracts and safeguard businesses.
Key takeaways:
- Types of employment: understand the different employment types and how they impact contractual terms.
- Key terms to include: learn about the essential clauses every employment contract should have to mitigate risks.
- Amending contracts: guidance on when and how to update contracts legally and effectively.
- Streamlining contracts: proven tips and practical advice for creating contracts that are efficient and easy to manage.
Who should attend? This webinar is for Citation Group clients only and is designed help mitigate risks and protect your business.
ON-DEMAND WEBINAR: Psychosocial risk management and the bottom line: how proactive measures translate into business success
Your business’s success starts with your people. That’s why understanding and managing psychosocial risks in the workplace isn’t just about compliance – it’s about building a stronger, more productive organisation. Join us at our upcoming webinar, where our Head of Safety, Adrian Turner, will be joined by Dr Natalie Flatt, Ph.D., Director and Chief Mental Health Officer at Connect Psych Services to share practical tips and strategies to help you create a workplace where teams thrive and demonstrate how doing so boosts the financial performance of your business.
Key takeaways:
- Gain a clear understanding of your obligations under WHS laws in Australia for managing psychosocial risks and how doing so impacts your business’s bottom line.
- Learn how proactive steps to reduce psychosocial hazards—through strong mental well-being initiatives— positively impacts your businesses financial performance.
- Discover practical strategies to cultivate a culture of mental fitness, resilience, and emotional intelligence.
ON-DEMAND WEBINAR: Kickstart your business goals in 2025: with ISO certification
Are you ready to achieve your 2025 business goals more effectively? Catch up on our latest insightful webinar designed to show how ISO certifications can be a game-changer for your business.
During this webinar, we’ll cover the top four ISO standards that can drive efficiency, improve quality, and position your organisation for success. From ISO 9001 for quality management to ISO 27001 for information security, you’ll discover practical ways these certifications can align with your strategic goals.
Key takeaways:
- How certification can help you achieve your business goals
- Tips to strengthen your people management practices with ISO certification
- Understand how ISO certification can drive improvements across your business
- The top ISO certifications businesses should implement
- Tips to begin your certification journey
ON-DEMAND WEBINAR: Navigating workplace relations in 2025: what’s ahead and how to prepare your business
Equip yourself with the tools and insights needed to successfully prepare for the evolving workplace relations landscape.
Our expert panel offers an in-depth look at what lies ahead in 2025, including anticipated workplace law changes and employment relations trends. Attendees will gain actionable strategies to proactively adapt their businesses and stay ahead of the curve.
Key takeaways:
- An overview of recent and upcoming workplace law changes that may impact your business including casual conversion, the Right to Disconnect, criminalisation of wage theft, and more.
- Insights into employment relations trends for 2025.
- Practical advice on how to prepare your business for what’s to come.
ON-DEMAND WEBINAR: Using ISO certification to boost your bottom line
Are you looking for ways to make your business more competitive and improve its financial health? This webinar explores how obtaining ISO certification can directly impact your bottom line by opening up new growth opportunities and establishing credibility.
Key takeaways:
- Attract financial investors – learn how ISO certification builds trust and confidence with potential investors.
- Excel in tendering – discover why ISO-certified businesses have a competitive edge when bidding for contracts.
- Save on insurance – understand how certification can lead to cost savings on your company’s insurance premiums.
- Retain clients – see how a globally recognised standard fosters loyalty and ensures client satisfaction.
- Competitive edge – see how ISO certification can advance your business and help you get ahead of the competition.
- Retain top staff – explore the role ISO certification plays in creating a positive work environment that retains valuable employees.