1. Initial scope of audit

Once you have completed your initial application with the NDIS Commission, you will be provided with an initial scope of audit document which will identify your audit pathway; verification or certification and this is determined by the class of support you intend to provide (low-risk and high-risk). Once you have your initial scope of audit document, get in touch with Citation Certification and we will review the document and send you a proposal for your audit journey to start.

Here we explain the various NDIS audits.

2. Verification Audit

If you’re already a provider delivering lower-risk or less complex supports and services, a ‘verification’ audit may be what you need. When registering through verification, NDIS providers supply documentation against the four outcomes within the Verification Module of the NDIS Practice Standards.
Verification audits are a desktop audit and this audit is completed every three years. The verification audit looks at:

• Human Resource Management.
• Incident Management.
• Complaints Management.
• Risk Management.

3. Certification Audit

Certification audits are for NDIS providers delivering more complex or higher risk support activities. While certification audits can be more complex and can take longer to complete as they involved both on-site and off-site stages, the team at Citation Certification will be with you every step of the way.

• Stage one is completed off-site, where the auditor will review your documented evidence; like policies and procedures to ensure that your system meets the requirements of the NDIS Practice Standards. Once stage one is completed you will then move onto stage two, which is completed within three months after stage one.
• Stage two audit is completed on-site where service delivery will be witnessed along with interviews with staff and participants.