Frequently asked questions

Shipping costs will be determined based on order size, and confirmed during checkout process.

Package will be sent to address as provided in checkout process, and despatched within three business days from date of order.

All sticker purchases require the purchaser to be certified by Citation Certification to the purchased sticker standard i.e. The purchaser must be certified by Citation Certification to ISO 9001 to purchase ISO 9001 stickers.

In the event the purchaser is not certified by Citation Certification to the selected standard, Citation Certification will cancel the order and will refund the full amount paid, back to the purchaser.

Returns are only provided as required under relevant state laws and regulatory requirements. Change of mind returns are not accepted. Please contact hello@citationgroup.com.au for more information.

If you require custom sized stickers, please email hello@citationgroup.com.au and we can provide the artwork to supply to a printer.