+30 years

of experience guiding businesses through ISO and NDIS certification.


happy ISO & NDIS certified clients.


attendees have completed online ISO training.

Mother playing with her daughter

What is the NDIS?

According to the NDIS Commission, the National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to gain more time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.

The NDIS also connects anyone with disability to services in their community.

This includes connections to doctors, community groups, sporting clubs, support groups, libraries and schools, as well as providing information about what support is provided by each state and territory government.

The NDIS now supports over 500,000 Australians with disability to access the services and supports they need.

speech therapist working with young girl

How do I become a Registered NDIS provider?

The first step to becoming a Registered NDIS provider is to register through the NDIS Commission website.

Once you’ve completed your application for Registration, you will then engage with an NDIS approved quality auditor, like Citation Certification, to complete your NDIS audit.

At Citation Certification, our team of experienced professionals will ensure a simple and straightforward NDIS audit process; working alongside you to complete this step in your application to become a Registered Provider. 

Through the experience and accreditation of QMS Certification Services, Citation Certification will continue the services that have allowed hundreds of Aussie businesses to become NDIS Registered Providers; we look forward to servicing your business too.  

The key benefits of being certified

An auditor excited about improving local businesses

Why Citation Certification?

Citation Certification brings over 30 years of experience through the merging of Best Practice Certification and QMS Certification Services – two of Australia’s most respected accredited certification bodies.

With our proven track record in JAS-ANZ accredited certification services and NDIS Certification, Citation Certification is your trusted partner.

Maintaining a simple and effective approach, our continued commitment to business excellence and in-depth understanding of management system standards set us apart from the rest.

We work with businesses of all sizes and industries to achieve their strategic goals – think of us as your Business Pit Crew – we’re there for you at the ready to support you on your journey to success. And. we’re all about making the whole process simple and hassle-free.


Customer service representative ready to help

The Citation Certification difference

  • Feel at ease – our team is personable, friendly, local, and supportive.
  • Have a question? Need guidance on certification? Clients can access our expertise.
  • Dedicated to delivering high-quality customer care.
  • As part of Citation Group, you can access additional workplace compliance resources to support your business.


Got burning questions? We’ve got answers.

Businesses wanting to become a NDIS registered provider, must undergo an audit as part of the NDIS registration process.

The frequency of audits is determined by the registration pathway of the provider and any conditions imposed by the NDIS Commission.

The NDIS Commission has categorised the supports provided to participants into specific categories, called Registration Groups.
Providers looking to become registered apply to the NDIS Commission by selecting the registration group, or groups, that identify which supports they will be providing to NDIS participants. Once an NDIS Provider becomes registered, NDIS participants can search through the Registered NDIS Provider database for those who provide the supports they need, by looking at the registration groups they have been approved for.
As an Approved Quality Auditor, Citation Certification has qualified and experienced NDIS auditors that will audit your business based on the registration groups you have applied for.
Talk to us today about how we can get the audit process underway for your Registered Provider application.

Talk to us today so we can provide you with a proposal for your auditing needs!

An NDIS AQA provides auditing services for businesses looking to be registered with the NDIS Commission in accordance with section 73E of the National Disability Insurance Scheme Act 2013.

We have defined the NDIS Audit Journey for each different pathway. See the section above on our audit journey to learn more.

Achieving NDIS Certification provides evidence of your business’ dedication to quality and compliance, in accordance with the NDIS Practice Standards and Quality Indicators as a part of your NDIS Registration process.

The NDIS Commission manages this process. You can visit this page for more information.

In short, no. The NDIS Commission manages this process. You can visit this page for more information.

The NDIS Commission manages this process. You can visit this page for more information.

A “Working with Children Check” is a state-based check. You can  visit this page for more information.

A “Blue/Yellow Card” is QLD based. You can visit this page for more information.

No, please check job searching websites to find current vacancies in your desired industry.

You will need to contact the PRODA helpline on 1800 700 199 or visit this page for assistance.

Please contact the NDIS Commission directly to lodge a complaint about a NDIS Worker or Provider. You can visit this page.

The best way to get assistance for aged care services is by contacting the Aged Care Commission. You can visit their website here.