How a wealth firm prospered using a completely outsourced HR system

Fitzpatricks Private Wealth has a distinguished history, advising Australia’s most successful individuals, families, and companies on wealth management, estate planning, wealth preservation, financial management strategies, and investment management since 1987.

Since the early 2000s, the company has seen significant growth, evolving from a small business to a large firm with a national presence. In recent years, Fitzpatricks Private Wealth has continued to grow, expanding from 55 employees across two locations to over 95 staff in five locations. Chris Tattersall, Company Secretary and Head of Human Resources, credits their expansion and success to being compliant in employee relations and workplace health and safety, acknowledging the HR service that supports them – Citation HR.

Why was the choice Citation HR?

Fitzpatricks Private Wealth partnered with Citation HR three years ago and has not looked back. Before engaging with Citation HR, Tattersall recognised the need for HR support, focusing on compliance to mitigate risks and reduce the time spent on HR administrative tasks.

Following their engagement, Citation HR conducted a comprehensive HR Audit, revealing several documentation gaps and underscoring the importance of making amendments to address these issues. Fitzpatricks Private Wealth achieved compliance by utilising the ready-to-use templates, documents, and policies in Citation HR Software, preventing potential issues like wage overpayment or underpayment.

Tattersall appreciates the peace of mind knowing the company’s line managers can effectively manage employment risks within their business units.

Access to advice 24/7

Tattersall highly praises Citation HR, especially the HR Advice Line, which operates around the clock. The service has been instrumental in navigating day-to-day HR issues and more complex situations like workplace restructures and disciplinary processes. Tattersall values Citation HR’s knowledgeable and careful approach to each situation.

Support in good times and bad

The company heavily relies on the WHS module within Citation HR Software for policies and reporting, ensuring they meet employer obligations and maintain a safe and healthy workplace. The platform also facilitates the logging of health and safety incidents by staff.

During the pandemic, Citation HR’s resources helped the company transition to safe work-from-home arrangements, providing necessary checklists and support for navigating government support schemes like JobKeeper and JobSeeker.

Citation HR’s prompt adaptation to changes in the work environment relieves Tattersall from needing to stay extensively informed. Annual performance management, including training and qualifications recording, is conducted through the software, which is integrated with their payroll system.

Citation HR Software offers every template and workflow needed, streamlining the creation of employee letters, employment agreements, and more.

To learn more about how Citation HR can support your business, contact us for a confidential, no-obligation consultation.