NDIS certification & requirements

What you need to know about NDIS certification & requirements 

The National Disability Insurance Scheme (NDIS) is set to support more than 500,000 Australians in the coming years. Becoming NDIS certified is crucial to ensure you’re providing the highest standard of care. At Citation Certification, we’re dedicated to helping you navigate the complexities of NDIS certification requirements and ensuring that your services meet the highest standards. 

In December 2019, the Australian Government commissioned an independent review of the NDIS to improve the support system for people with disabilities. This review revealed various challenges, including transition confusion, delays, and transparency issues, highlighting the need for more support to help participants become informed and effective consumers. 

Who is the NDIS commission? 

The NDIS Quality and Safeguards Commission is responsible for overseeing the registration and regulation of NDIS providers, ensuring they comply with NDIS practices and the NDIS Code of Conduct. The commission manages complaints about NDIS services and supports, reportable incidents, and the use of restrictive practices, ensuring a nationally consistent approach to quality and safeguards. 

Registration with the NDIS commission 

To provide services to NDIS participants, businesses must be registered with the NDIS commission. This includes providers of disability accommodation and those who develop behaviour support plans. The registration process varies depending on your business’s size and scope as well as the risk level of the service delivery. 

Pathways to registration: 

• Verification: Suitable for providers delivering low-risk support and services. Professionals regulated by bodies like AHPRA are typically considered low-risk. 
• Certification: Required for providers who deliver high-risk or complex support and services, such as those within the High-Intensity Daily Personal Activities registration group. 

NDIS certification requirements 

To start the certification process, the NDIS commission will issue an ‘initial scope of audit’ document outlining your business’s registration requirements. This document will determine whether you need a verification or certification audit and what you need to demonstrate to comply with the NDIS practice standards. 

What we do at Citation Certification 

Citation Certification is here to simplify the NDIS certification process. We begin by providing a quote based on the ‘Initial Scope of Audit’ document, tailored to the size and scope of your business and your specific needs. 

For NDIS verification: 

We assess elements such as: 

• Relevant qualifications 
• Expertise and experience 
• Risk management 
• Complaint and incident management processes 
• Human resource management 

For NDIS certification: 

We evaluate: 

• Rights of participants and responsibilities of providers 
• Provider governance and operational management 
• Delivery of supports 
• Delivery environment 
• Risk management 

If applicable, we also review your disability support services against specific NDIS modules, including early childhood support and specialist disability accommodation. 

Throughout the assessment, we conduct a thorough review of your documents, processes, records, and files, providing recommendations to ensure compliance with NDIS practice standards. 

Once the assessment is complete, we prepare a report for the NDIS Commission, which will decide if your business can be verified or certified. 

Streamlining NDIS certification with Citation Certification 

Citation Certification, an approved quality auditor for the NDIS, is committed to making the NDIS certification and registration process efficient and straightforward. We ensure your business aligns with essential NDIS Practice Standards and Rules, allowing you to focus more on supporting people living with disabilities.