Confidential

Tailored, confidential support services and resources.

Experienced

Fully registered practitioners including psychologists and counsellors.

Clinical

Pairing WHS compliance with clinical psychology expertise.

With our EAP service, you’ll have access to:

Experienced psychologists and counsellors

Fully registered and experienced psychologists and counsellors, ensuring your team receives expert support when they need it most.
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Comprehensive resource library

Up-to-date resources focused on education and well-being, are designed to help your workforce thrive and stay informed on best practices.

Holistic support services

Holistic support services, including critical incident response, and wellness programs, as well as leadership and team coaching to foster a positive and resilient workplace culture.
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Anonymous, real-time data

Real-time, anonymised data and insights for employers, helping you to understand your workforce’s needs and environment better.

A perfect balance of technology and human touch

Our service seamlessly blends digital convenience with human connection to support employee mental health and well-being. By providing access to educational self-help resources, employees can privately manage their well-being while employers benefit from actionable insights. This combination of personalised care and workforce analysis fosters greater collaboration, performance, and productivity, creating a balanced and proactive approach to workplace wellness.

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How it works: a simple journey to support

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Register

Register on the RISE portal for instant access to well-being resources and support services in just a few quick and easy steps.

Select practitioner

Employees can select a practitioner tailored to their needs for a personalised support experience.

Online booking

Employees can book appointments online at a time that fits their schedule, with options for even the busiest lifestyles.

Choose support

Choose your preferred support method – video call, phone, or live chat – for a solution that works best for you.

Learn how to protect your business and your people. Talk to our experts

Backed by industry-leading safety experts, this service can aid organisations in meeting WHS obligations and implementing best-practice processes to avoid work-related injuries and illnesses. The team at Citation Safety is here to support you – reach out today for a confidential, no-obligation chat.

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Personalised, confidential help: choose what suits you best

Our service offers personalised, confidential support designed to fit your preferences and schedule. Whether you prefer video calls, phone conversations, or live chat, you can choose the method that works best for you. With practitioners available from 6 am to 11 pm, seven days a week, you’ll always have access to the support you need, whenever you need it.

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A partnership that empowers performance and drives productivity

Partnering with a leading mental health provider, Connect Psych Services, we drive workplace productivity and empower employee performance by addressing mental health challenges head-on. By fostering genuine connections and delivering evidence-based therapies, we prioritise the happiness and health of employees. Our EAP service enables early detection of challenges like workplace conflicts, stress, burnout, and personal struggles, offering timely support that transforms obstacles into opportunities for growth and resilience.

Tailored support for leaders

We’ll connect you with expert practitioners in your area of interest or concern, offering targeted guidance to enhance your leadership skills. While leaders often prioritise the well-being of their teams, tailored leader support enables you to better support others. Whether it’s navigating change management, resolving conflicts, improving team performance, or managing workload and stress, this service offers specialised support to help you thrive.

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Want to find out more? We’ve got answers

An Employee Assistance Program (EAP) is a confidential support service offered to employees to help them deal with personal or work-related problems. EAPs typically provide counselling, stress management, mental health support, and other resources to improve employees’ well-being. By offering an EAP, businesses can create a healthier, more resilient workforce, reducing the impact of psychosocial risks such as stress and burnout.

Citation Safety is proud to partner with industry experts, Connect Psych Services, to deliver its EAP to clients.

Yes, it is. Employee Assistance Programs are completely confidential. Any information shared during sessions is private and not disclosed to employers or others without your explicit consent, ensuring a safe and secure environment for discussing personal concerns.

No, EAP counsellors can’t prescribe medication. They’re trained professionals who provide emotional and psychological support, but medication can only be prescribed by qualified medical professionals such as doctors or psychiatrists. If needed, EAP counsellors can refer individuals to appropriate medical providers.

An Employee Assistance Program (EAP) supports mental health and well-being, helping employees manage personal and professional challenges. By improving focus, reducing stress, and addressing workplace conflicts, EAPs enhance productivity and team dynamics. Employers also benefit from reduced absenteeism, cost savings, and anonymised insights to proactively address workforce trends and can help foster a healthier, more engaged workplace for everyone.

The number of counselling sessions covered by an Employee Assistance Program (EAP) typically varies depending on the organisation’s specific plan.

To learn more about how our Psychosocial Hazard Management and Employee Assistance Program services can support your business, get in touch with our friendly team here.