Prepared, not panicked: your guide to workplace emergency safety response plans

Work Health and Safety laws require businesses to ensure the safety and well-being of workers in the event of an emergency. Whether it’s a fire, medical emergency, natural disaster, or other incidents, having a well-structured workplace emergency response plan is crucial. These plans ensure a swift and coordinated response to mitigate risks, safeguard personnel, and minimise damage.

In this article, we provide a comprehensive overview of what should be in included in your emergency plan, so you’re prepared if an incident does occur.

1. Understand the legal requirements under WHS legislation

Australia’s model Work Health and Safety Act mandates that employers must take all reasonable steps to ensure the health and safety of their workers during an emergency.

This includes:

• Providing a safe work environment.
• Implementing appropriate procedures and equipment for emergency situations.
• Ensuring workers are trained in emergency procedures and response.
• Reviewing and updating emergency plans regularly.

This is why having emergency plans and procedures in place is so important.

2. Risk assessment and hazard identification

The foundation of any emergency safety response plan is understanding the potential risks that could arise in the workplace. Conducting a thorough risk assessment will help identify hazards and determine the types of emergencies that might occur, such as:

• Fires.
• Medical emergencies.
• Chemical spills or exposure.
• Natural disasters.
• Workplace violence.

Identifying these hazards involves:

• Consulting with employees: workers are often the best source of information about the potential hazards they face in their roles.
• Reviewing historical data: look at past incidents or near-misses to help understand the risks.
• Evaluating the environment: assess physical hazards in the workplace like machinery, materials, and layout.

3. Develop emergency procedures

Once the risks are identified, the next step is to develop detailed emergency plans and procedures. These procedures must be clear, concise, and easy to follow under stressful conditions. Key procedures to consider include:

• Evacuation procedures: define clear routes for evacuation and establish assembly points where employees can be accounted for.
• Communication protocols: set up reliable communication channels for alerting employees to emergencies and coordinating responses.
• First-aid and medical response: ensure first-aid kits are accessible, and trained personnel are on-site. Identify the procedures for calling emergency services when needed.
• Fire safety procedures: establish protocols for responding to fires, including fire extinguisher locations, alarm systems, and fire exits.
• Role assignments: assign specific roles to employees during an emergency, such as evacuation coordinators, first-aid responders, and communication liaisons.

4. Establish emergency resources and equipment

Ensure that the necessary resources and equipment are available to facilitate an effective response during emergencies.

This may include:

• Fire extinguishers and fire alarms.
• First-aid kits stocked with essential medical supplies.
• Emergency lighting for power outages.
• Personal protective equipment (PPE) specific to certain hazards (e.g., helmets, gloves, eye protection).
• Emergency contact list with numbers for local emergency services, medical personnel, and key staff.

5. Training and drills

A well-constructed workplace emergency response plan is ineffective if employees don’t know how to respond. Therefore, regular training and emergency drills are critical components of the plan.

Employers should ensure that:

• All employees are trained on emergency procedures, including evacuation, fire drills, and first aid. Make the training relevant to their specific roles in the workplace.
• Emergency drills are conducted periodically to practice the response in various scenarios. This ensures that employees are familiar with the procedures and know what to do in case of an actual emergency.
• New hires are trained on emergency procedures as part of their induction.

6. Communication is key

Effective communication is essential during an emergency to ensure that everyone is informed and can act accordingly.

The emergency plan should include:

• Alerting systems: use alarms, loudspeakers, or mass notification systems to alert employees immediately when an emergency occurs.
• Clear instructions: communicate precise instructions on what employees should do, including whether they need to evacuate or stay in place.
• Coordination with external authorities: maintain communication with local fire departments, medical services, or other emergency responders.
• Post-emergency updates: provide employees with updates on the situation, including when it’s safe to return to the workplace.

7. Post-emergency review and continuous improvement

After an emergency or a drill, it’s vital to conduct a review of the response to identify what went well and what areas need improvement. This debrief should involve key stakeholders, including managers, safety officers, and employees.

Key aspects to evaluate include:

• The effectiveness of the evacuation process.
• How well the communication systems worked.
• Response times to emergencies.
• Any issues with emergency equipment.

8. Ongoing monitoring and maintenance of the emergency plan

An emergency response plan is not a one-time effort – it needs ongoing monitoring and regular updates. Over time, new risks may emerge, or the workplace may undergo changes that require updates to the plan.

Some factors that can impact the plan are:

• Changes in workplace layout.
• New equipment or chemicals being introduced.
• Updates to WHS regulations.
• Feedback from staff and recent incidents.

It’s your responsibility to ensure a safe working environment

Creating and implementing an emergency safety response plan is an imperative responsibility under By following the steps outlined above you can help ensure that your workplace is well-prepared for emergencies. A well-executed emergency plan not only safeguards the health and safety of your employees but also contributes to a culture of safety and compliance within your organisation.

Citation Safety can help

Citation Safety is here to make it easy and stress-free. We’ll help you develop a tailored workplace emergency response plan template that not only keeps you compliant but also works seamlessly within your business operations.  Our experts will guide you through every step, providing practical, actionable advice to help you safeguard your team and foster a culture of respect and safety.

When you partner with Citation Safety, you’ll also benefit from detailed templates, tools, and ongoing support to ensure your plan and WHS practices remain effective.

Contact us today to learn how Citation Safety can help you strengthen your policies, protect your workers, and build a positive workplace culture that thrives.

About our author

Alison is a Work Health and Safety Consultant at Citation Group. She has an interest in all things WHS and psychosocial safety-related and regularly provides advice on managing workplace risks, promoting mental health, and ensuring compliance with WHS and psychosocial regulations.