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What is ISO 9001?

ISO 9001:2015 Certification is a Quality Management System (QMS), that provides a framework for organisations to streamline their operations, drive continuous improvement and enhance customer satisfaction. Achieving this certification shows your commitment to a process-based approach that boosts your performance evaluation, dedication to excellence and risk-based mindset.

So which industries best suit ISO 9001 certification? In short, businesses across most sectors will benefit from this certification. From local government, architecture, and construction and manufacturing to telecommunications, and software and plumbing – we’ve worked with thousands of businesses across many different sectors.

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Why Citation Certification?

Citation Certification will bring over 30 years of experience through the merging of Best Practice Certification and QMS Certification Services – two of Australia’s most respected accredited certification bodies. This proven track record in JAS-ANZ accredited certification services sets up Citation Certification to be your trusted partner on the road to ISO 9001 certification.

Maintaining a simple and effective approach, our continued commitment to business excellence and in-depth understanding of management system standards set us apart from the rest.

We work with businesses of all sizes and industries to achieve their strategic goals – think of us as your Business Pit Crew – we’re there for you at the ready to support you on your journey to success. And, we’re all about making the whole process simple and hassle-free.

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The Citation Certification difference

  • Feel at ease – our team is personable, friendly, local, and supportive.
  • Have a question? Need guidance? Clients can access our expertise.
  • Dedicated to delivering high-quality customer care.
  • Access eight complimentary online courses to help you prepare for your audit.
  • Citation Certification is part of the Citation Group. Access additional workplace compliance resources to support your business.

Prepare your ISO 9001 management system

If you are implementing an ISO 9001 Quality Management System (QMS) in your organisation and you’re preparing for an external audit, our ISO 9001 Gap Analysis Checklist will give you the list of items you need to prepare.

The first step in implementing an ISO management system in your organisation is to identify the gaps by comparing your current management systems with the ISO 9001:2015 requirements.

Citation Certification are friendly, helpful and offer great advice. Completing ISO audits is an opportunity to learn and fine tune our processes and policy. They facilitate a really open and safe environment which makes it less stressful and even enjoyable!

Got burning questions? We’ve got answers.

ISO 9001:2015 is a formal recognition that your organisation’s Quality Management System complies with the ISO 9001 standard. It demonstrates your dedication to quality and may boost your reputation in the marketplace.

There are four steps in the certification process.

  1. Gap analysis: The process starts with an optional gap analysis to assess your management system in relation to each ISO 9001:2015 clause.
  2. Stage one: The first step, which is required, is a desktop assessment to assess the documentation of your management system, including its policies, procedures, management review records, scope, and context, as well as the way the system has been implemented. It lays the groundwork for the stage two evaluation.
  3. Stage two: The initial certification process ends with stage two assessment. We must confirm that the standard documented requirements are followed by all areas of the business in order to achieve certification against your systems. We visit your facilities and offices, as well as engage in conversations with key figures in your company.
  4. Certification: a “Statement of Certification” is issued after your stage two assessment has been verified and the procedure is finished, confirming compliance with the applicable standard. From the date of issue, this certification is valid for three years. To keep your certification, you’ll need to conduct surveillance assessments on a regular basis.

If you have any enquiries or want to learn more about the certification procedure, get in contact with us.

The most recent version, ISO 9001:2015, has replaced ISO 9001:2008. To comply with the needs of the modern business environment, the standard was updated in 2015. It gives companies a framework for enhancing customer satisfaction over time.

The cost of evaluating your management system in accordance with ISO 9001:2015 requirements can differ.

The certification market is strictly regulated. Before we can give you a quote, we need to understand your company’s size, locations, and scope of operations in order to meet our regulated requirements.

We offer transparent, all-inclusive pricing. There are no hidden reporting or preparation fees.

Before you can be certified, your system has to fulfil the necessary requirements. The steps for developing your quality management system for certification are described here.

  1. By reading the ISO 9001 standard and becoming familiar with the terminology, you can easily understand the intent.
  2. Recognise the criteria outlined in the standard. Develop your management system in accordance with the standards.
  3. To determine your level of certification readiness, conduct a gap analysis. Any areas that require additional development will be identified from this.
  4. Assess your management system internally. After your management system has been developed, you must conduct an internal audit to make sure you are following the standard and remain compliant. You can take advantage of this chance to make sure you are prepared for the certification audit.
  5. Go through the certification process. An audit will be required to evaluate your company’s compliance with ISO 9001:2015.

ISO 9001 is necessary to demonstrate to stakeholders, suppliers, and clients that you can meet their expectations.

Companies must be evaluated against the standard and undergo ongoing surveillance audits in order to become certified. This guarantees ongoing compliance, makes plans for corrective action, offers feedback on how they can improve their operations, and makes sure they are satisfying customer needs.

The requirement for certification is outlined in the ISO 9001:2015 standard. The clauses that make up these requirements give your management system its framework. By satisfying these requirements, you demonstrate to the certification body that your operations uphold high standards for customer satisfaction and the quality of your goods and services, as well as the international standard governing quality management.

The clauses are Context of the Organisation (clause 4), Leadership (clause 5), Planning & Addressing Risks and Opportunities (clause 6), Support (clause 7), Operation (clause 8), Performance Evaluation (clause 9) and Improvement (clause 10).

The new ISO standard structure, Annex SL, is adhered to by ISO 9001:2015, enabling seamless integration with current global standards like ISO 14001, 45001, or 27001.

ISO 9001 will benefit your company by streamlining procedures, increasing effectiveness, and boosting customer satisfaction. It offers an organised approach to quality management that boosts your industry’s competitiveness and reputation.

  • Global recognition: Of the ISO 9000 family of standards, ISO 9001 is the standard that has received the most international recognition for quality management.
  • Competitive edge: It provides tactics that foster competitiveness and improve customer satisfaction
  • Universal applicability: ISO 9001 is applicable to businesses of all sizes and in a wide range of sectors.
  • Customer satisfaction: Obtaining ISO 9001 certification demonstrates your dedication to improving customer satisfaction and overall product/service quality.
  • Demonstrated excellence: Receiving ISO 9001 certification demonstrates your commitment to high standards of quality, client satisfaction, and efficient management techniques.

Citation Certification is becoming accredited by the JAS-ANZ accreditation body and is proud to offer Certification to the ISO 9001 Quality Management System (QMS) standard via electronic audits or with in-house consultations to streamline the certification process.

You can use ISO 9001 training to comprehend the fundamental purpose of the standard and create a quality management system that can be audited in accordance with ISO 9001:2015. Visit our online training to learn more about ISO training.

When you receive ISO 9001 certification, it lasts for three years after it has been approved. Regular audits, also referred to as surveillance audits, are required to maintain this ISO certification and keep it valid. Only IAF (International Accreditation Forum) certifications are affected by this.

Your ISO certification can be seamlessly transferred to Citation Certification. We’ll keep up to date with your current certification schedule; get in touch with us for a cost estimate without commitment.

Essentially, ISO certification is a written assurance that a particular product, process, system, or even a person meets the requirements of ISO. This assurance is given by a Conformity Assessment Body (CAB) that are accredited by JAS-ANZ.

Citation Certification, formally known as Best Practice and QMS Certification Services, is accredited by the JAS-ANZ accreditation body and is proud to offer Certification to the ISO 9001 Quality Management System (QMS) via site-based or digital audits to streamline the certification process.