Citation Legal helps hospitality and leisure industries thrive post-pandemic

At Citation Legal, we’ve been helping hospitality businesses navigate the complexities of employment relations for over 30 years.
Citation Legal helps hospitality and leisure industries thrive post-pandemic

In Australia, there are 36,149 restaurants, employing over 221,000 people – it’s a big industry and currently, a sector that is facing big challenges. A struggling economic climate combined with the rising cost of living, and it’s a recipe for disaster. Unfortunately, we are seeing many eateries closing their doors after many successful years in business because put simply, trading conditions are just too harsh. And for the ones that remain open, these businesses are facing wider workplace issues such as finding experienced staff, high turnover rates, employee performance, keeping on top of compliance, increasing employment costs, and cash flow problems.

We understand that the challenges faced by the Australian restaurant industry are multifaceted and require tailored solutions. At Citation Legal, we’ve been helping businesses navigate the complexities of employment relations for over 30 years. Our team of workplace relations lawyers and consultants have specialised knowledge of the challenges the industry faces, and they’re ready to help.

Our areas of expertise

Citation Legal is knowledgeable about the nuances and evolving needs of the industry. We’re used to dealing with the problems that arise from an industry that needs:

  • Flexible and productivity-driven workforces;
  • Robust terms of engagement;
  • A strategic industrial and employee relations framework.

We share industry experience and insights with our clients through legal updates, newsletters, industry-specific webinars and articles.

Citation Legal will always take the time to understand your business and become familiar with your culture, before providing advice that prevents staff-related problems from emerging. This is to ensure the best outcomes when managing your people.

Some workplace relations issues we’ve covered in the hospitality and leisure sector include:

  • Representing clients in all types of employment-related litigation, including unfair dismissal, bullying, breach of contract and discrimination-related claims.
  • Advising on all types of statutory entitlements, remuneration and incentivised programs for staff.
  • Developing, negotiating and implementing enterprise bargaining agreements.
  • Devising bargaining strategies.
  • Preventing and resolving industrial and bargaining disputes in the Fair Work Commission.
  • Developing and implementing all employment law and workplace relations frameworks, including work health and safety systems, employment contracts, and the full suite of workplace policies and procedures.
  • Advising on commercially pragmatic and efficient strategies for performance management, employee misconduct and senior executive departures.

 How does Citation Legal support sporting organisations?

Citation Legal has a great deal of experience in advising on employment and contractual matters when it comes to international and domestic sports. We advise and represent professional athletes competing in some of the world’s largest sporting arenas, as well as sporting organisations.

Businesses in the hospitality and leisure industry have a need for compliance-focused advice, and that’s what we do best at Citation Legal. We have a team that is ready to help you every step of the way.


Looking for specialised industry support?

To learn more about how Citation Legal can support your business, contact Partner and Head of the Hospitality & Leisure Industry Team, Rod Marshall, via phone at 1300 634 057or email at .

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