The compliance puzzle: piecing together awards, agreements, and regulatory expectations

Nick Tindley, Partner at Citation Legal, discusses common causes of employee underpayments and how businesses can ensure compliance through accurate payroll system setup, regular audits, and proper interpretation of employment agreements.
The compliance puzzle: piecing together awards, agreements, and regulatory expectations

Over the past five years, the list of employers who have either self-reported underpayments or have been identified as having underpaid employees by the Fair Work Ombudsman (FWO) is unprecedented and extraordinary. BHP, Woolworths, Coles, Melbourne University, Suncorp, and Qantas are just a few of the major businesses that have found themselves in hot water after experiencing underpayment issues.

So, what’s causing this and what can businesses do to prevent the same occurring to them? Setting aside the very small proportion of underpayment issues that are the result of deliberate decisions made by unscrupulous employers, the most common causes of compliance issues are:

About our author

Nick Tindley is a Partner at Citation Legal and the Executive Manager of HR Consulting and Advisory Services at Citation HR. Based in our Melbourne office, he has over 19 years’ experience in providing industrial relations and employment law advice, with particular expertise in the retail industry. In his role as Executive Manager, Nick supervises both the consulting and advisory teams at Citation HR and is responsible for managing a number of key client relationships.

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