Our service lines cover Citation HR (HR advice and software), Citation Safety (WHS consulting and software), Citation Legal (employment law and migration services), Citation Certification (ISO certification), and foundU (workforce management).

Most businesses piece these together from separate providers. We bring them under one roof – so when a compliance issue crosses service lines, which they often do, you’re not managing it across multiple providers.

Both – Citation Group combines expert advisory services with software platforms.

Alongside the 24/7 Advice Line, your Citation HR package includes enableHR, our cloud-based HR software platform. We also have a separate workforce management platform, foundU, covering rostering, time and attendance, onboarding, and payroll that integrates natively with enableHR.

It means your HR, safety, and certification support is already connected – so when something happens, the right people are already across your business.

Take a serious WHS incident on site. You’re immediately dealing with a regulatory notification obligation, a potential HR and employment law matter, and – if you’re ISO 45001 certified – a corrective action requirement in your management system. With separate providers, that’s three calls to three teams with no shared context. Citation Safety handles the incident response, Citation HR guides the people management, Citation Legal steps in if it escalates, and Citation Certification helps close out the ISO corrective action.

Citation Certification is accredited by JAS-ANZ – the body that recognises certification providers in Australia and New Zealand.

JAS-ANZ accreditation means certificates issued by Citation Certification are recognised by Australian regulators, government procurement panels, and enterprise supply chains. Citation Group is also recognised as a Workplace Gender Equality Agency (WGEA) Employer of Choice.

JAS-ANZ is the body that accredits ISO certification providers in Australia and New Zealand – it’s what makes a certificate credible.

JAS-ANZ – the Joint Accreditation System of Australia and New Zealand – accredits certification bodies to ensure their audits meet internationally recognised standards. Certificates from non-accredited bodies may not be accepted by government procurement panels, regulators, or enterprise supply chains. When choosing a certification partner, JAS-ANZ accreditation is the first thing to check.

The HR Advice Line is a 24/7 phone service staffed by qualified HR and employment relations professionals – unlimited and untimed, included in your Citation HR package.

Available around the clock, the HR Advice Line handles everything from routine award interpretation to serious workplace matters. There’s no cap on calls and no time limit per call. It’s designed to be your primary HR resource.

Citation Safety provides end-to-end WHS support – consulting, software, auditing, incident management, and a 24/7 safety advice line.

Citation Safety covers WHS consulting, safety system audits, incident management, psychosocial risk management, a 24/7 safety advice line, and WHS software. Because it sits inside the same integrated model as HR, legal, and certification, a safety incident with HR or legal implications doesn’t need to be managed across separate providers.

Psychosocial risk refers to workplace hazards that affect mental health – and managing it is now a legal obligation under Australian WHS legislation.

Hazards include excessive workload, poor management, bullying, and lack of role clarity. SafeWork regulators are actively enforcing obligations in this area. Citation Safety covers psychosocial hazard identification, risk assessment, and management planning as part of the standard WHS service. For ISO 45001 clients, it connects directly into the management system’s risk framework.

Citation Certification offers certification against five major ISO standards, covering quality, environmental, safety, information security, and AI management.

These are ISO 9001 (quality management), ISO 14001 (environmental management), ISO 45001 (occupational health and safety), ISO 27001 (information security management), and ISO 42001 (AI management systems), as well as a range of other standards across industry sectors.

It’s developed by Citation Group’s own workplace experts – not generic off-the-shelf content.

Courses are written by employment lawyers, HR specialists, and WHS consultants, structured for different audiences – employees, managers, and officers face different obligations – and updated when legislation changes. For ISO training, participants are preparing for real audits with genuine commercial consequences, which naturally raises the standard.