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HR, safety and compliance for early childhood education and care

Ratios, qualifications, the Children’s Services Award, WWCCs, the National Quality Standard – and real children depending on you to get every one of them right, every single day.

Citation Group gives early childhood education and care providers the HR expertise, workforce tools and safety support to stay compliant, protect your service and get on with what matters. 

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25,000+

Australian businesses supported

40,000+

Workplace advice calls received each year via our Advice Line

2,000+

HR Audits conducted, uncovering and solving thousands of workplace risks

Managing workforce compliance in early childhood education and care

Between the Children’s Services Award, staff-to-child ratios, Working with Children Checks, qualification requirements under the National Quality Framework and CCS attendance obligations, it’s a lot to stay across. And 2026 has made it more complex, not less. According to Citation Group’s 2026 Workforce Pulse, 97 per cent of business leaders surveyed feel confident managing their workforce responsibilities, yet 42 per cent have found a payroll error at some point, and 44 per cent have no clear approach to people management. Here’s what you’re up against.

The compliance risks that catch ECE providers out

The 2026 Children's Services Award changes

From 1 March 2026, the Children's Services Award moved to a new eight-level classification structure, replacing the previous structure of 36 minimum pay rates, following a Fair Work Commission finding that the award had undervalued its largely female workforce. Rates are rising in stages through to 2028-29, on top of annual wage review increases.

Every existing employee needs to be correctly translated into the new structure based on their actual qualifications and duties, not simply carried across at the old equivalent level. Providers on the Worker Retention Payment also need to recalculate the top-up as award rates change, so combined pay never falls short.

Broken shift, first aid, higher duties and Educational Leader's Allowances still apply on top of base rates.

A common mistake we see: Translating existing staff into the new eight-level structure without reassessing their actual qualifications and duties is one of the fastest-emerging sources of underpayment risk in the sector this year.

How we help

Our HR advisors review your current pay arrangements against the new Children's Services Award classification structure, check your ratio and WWCC tracking, and help you implement compliant systems before issues escalate. Call the advice line any time – no time limits, no extra charge.

CALL THE ADVICE LINE

How Citation Group supports early childhood education and care businesses

One place for HR consulting, workforce management and payroll, WHS consulting and ISO certification. No handoffs, no gaps – just one team who understands your sector.

HR consulting built for early childhood education and care 

Sector specialists available 24/7, backed by Citation Legal. No call limits, no time caps. 

  • Children’s Services Award and Educational Services (Teachers) Award interpretation – classifications, allowances and broken shifts.
  • Support reclassifying staff correctly under the 2026 Children’s Services Award changes.
  • Employment contracts and policies built for centre-based, family day care and outside school hours care settings.
  • Performance management, disciplinary processes and termination support.
  • HR Compliance Audit to identify exposure before regulators or funding bodies do.

Early childcare rostering and payroll software – powered by foundU 

Rostering, payroll and onboarding in one platform, built for ratio-driven, qualification-dependent environments. 

  • Children’s Services Award interpretation kept current as classifications and rates change.
  • Qualification and ratio-aware rostering – match educators to rooms based on qualifications, not just availability.
  • Digital onboarding with capture of Working with Children Checks, first aid certificates and qualifications – with automatic expiry alerts.
  • Single Touch Payroll (STP2) compliant, processed directly from approved timesheets.
  • Multi-site visibility and reporting, with central or service-specific rules.

WHS consulting for early childhood education and care providers 

Practical, auditable safety systems that meet your obligations under work health and safety laws, built around the realities of working with children. 

  • Manual handling risk assessments for lifting, nappy changing and physical care tasks.
  • Incident management and notifiable incident reporting, including child-related incidents.
  • Psychosocial hazard identification, risk assessment and documented controls for educator wellbeing.
  • Emergency and lockdown procedure development and review.
  • WHS policy development, induction frameworks and ongoing compliance support.

ISO 9001 and ISO 45001 certification for early childhood providers 

Signal to families, funding bodies and corporate partners that your service operates to a recognised standard. Increasingly relevant as more providers expand across multiple sites and enter government-funded or corporate procurement arrangements. 

  • ISO 9001 quality management system implementation and certification.
  • ISO 45001 occupational health and safety management system certification.
  • We’re an accredited Certification body and provide fair and stress-free audits for the above ISO standards and more.

The integrated advantage
– HR, payroll, safety and ISO in one place

Unlike providers that handle HR advisory, payroll software, safety consulting or ISO certification in isolation, Citation Group combines all four. Here's what that means for your service.

One platform, one team

HR advice, workforce software, safety consulting and ISO certification – all from Citation Group. No handoffs, no gaps, no starting from scratch with a new provider.

Built for early childhood, not adapted to it.

Our advisors track changes to the Children's Services Award as they occur and understand ratio and WWCC obligations. This isn't generic compliance support with an early childhood skin on it.

Advisory and software, working together

When the Award changes, your payroll gets updated. When a ratio gap or a WWCC expiry arises, your advisor and documentation are aligned.

Early childhood education & care compliance resources 

EXPLORE ALL

Got burning questions? We’ve got answers.

From the first full pay period on or after 1 March 2026, the Fair Work Commission replaced the award’s previous classification structure of 36 minimum pay rates with a new, simplified eight-level system, following a finding that the award had historically undervalued its largely female workforce. Minimum rates are increasing in stages, with further adjustments on 30 June each year through to 2028 or 2029. Providers need to correctly translate every existing employee into the new structure based on their actual qualifications and duties, and recheck any Worker Retention Payment top-ups whenever the underlying award rate changes, so combined pay doesn’t fall below the required threshold. 

Ratios and qualification mix requirements under the Education and Care Services National Law apply continuously, not just during core hours, which makes rostering one of the highest-risk areas for compliance failure. foundU’s rostering software is built to match educators to rooms based on qualifications and ratio requirements, not just availability, and flags gaps before a shift starts. Alongside this, our HR advisors help you build documented processes for tracking qualifications, Working with Children Checks and first aid certifications so nothing lapses unnoticed. 

Under work health and safety laws, ECE providers must identify and manage both physical and psychosocial hazards, including manual handling risks from lifting and physical care tasks, incident and injury management involving children, and the psychosocial risks associated with high-responsibility, emotionally demanding work. Having a policy folder or an Employee Assistance Program in place is not the same as an active risk management system – the legal obligation is to identify hazards, assess the risk, implement controls and review them regularly. 

It depends on your growth plans, but it’s becoming more relevant. As more ECE providers consolidate into multi-site groups or pursue government-funded and corporate partnership arrangements, ISO 9001 (quality management) and ISO 45001 (safety management) increasingly demonstrate to funders, corporate partners and regulators that your systems are independently verified rather than self-assessed. It’s not yet a blanket requirement across the sector, but providers pursuing scale or public funding are seeing it requested more often. 

Yes. foundU combines rostering, timesheets and payroll in one platform, with Children’s Services Award interpretation built in and kept current as the award’s classification structure and rates change. It rosters educators against ratio and qualification requirements in real time, captures Working with Children Check and qualification expiry dates with automatic alerts, and processes Single Touch Payroll (STP2) compliant pay runs directly from approved timesheets – removing the manual handoffs where underpayment and ratio breaches typically occur. 

Not sure where your gaps are? Let’s take a look.

A brief conversation with one of our specialists is all it takes to understand where you stand and what to do next. No obligation, just straightforward advice from people who know this sector. 

We help you make sense of it and put the right systems in place.