Take your HR to the next level

Our Advice Promise

With Citation HR in your corner, you can rest easy knowing that if an employment-related claim is made against your business, we’ll be there to protect you with our Advice Promise.

+12,000

Happy customers trust our HR services to support their businesses.

+40,000

Workplace advice calls received each year via our HR Advice Line.

+2,000

HR Audits conducted, uncovering and solving thousands of workplace risks.

Businessman receiving quality advice from the HR advice line

Protection for complete peace of mind

The trusted advice that we deliver to our clients has been designed to prevent employment claims from ever occurring in the first place. But like all things, sometimes they’re unavoidable, and with our Advice Promise your business will have peace of mind knowing that we’ll stand by you with legal representation and paying of damages if a claim does surface.

It’s a safety net for you and your business

Citation HR is no ordinary HR solutions provider – we’re backed by Citation Legal – our family extends to yours and together, we’ll be there to protect your business if a workplace issue turns into a dispute.

What you’ll get with our Advice Promise

No hidden costs

No business owner wants to face an employment-related claim – aside from potentially causing significant reputational damage they can also impact your business financially and drain your time and energy defending the case. With Citation HR in your corner, you can rest easy knowing that if a claim is made, we’ll be there to support you from the start, helping you to mitigate any further damage. And the best part – there are no unexpected expenses – from damages and judgement to settlement and defence costs, our Advice Promise isn’t capped – it’s the smart way to protect your business

When the unexpected happens, we’ll be there

If a claim is made against your business by an employee, and it escalates, Citation Legal, will step in to defend you. Citation Legal is Australia’s leading workplace relations law firm with more Accredited Specialists in employment law than any other firm in Australia. So, if your matter becomes litigious it’ll be handled within Citation Group and not transferred to a third-party legal services provider.

A smooth transition from expert to expert

Handling a claim within Citation Group means the matter won’t be transferred to an external law firm that knows nothing about you or your business – all matters are managed by Citation Legal – a sub-brand of Citation Group. There’ll be a seamless transition from expert to expert, and you won’t have to rehash the situation with someone new or reshare confidential information with another party. We’ll be there with you, in touch with what’s going on, accountable and responsible for managing the matter with you, every step of the way.

a team of lawyers ready to represent you

Here’s how it works

If you do receive an employment-related claim, Citation Legal will represent you for no additional fees, and Citation HR will pay for the damages and other costs associated with the defence of that claim*.

What does it cover?

The Advice Promise extends to the most common employment-related claims including unfair dismissal, general protections application, bullying and sexual harassment, discrimination, and underpayment claims

Got burning questions? We’ve got answers.

Our Advice Promise is just that, a promise to you that our advice will keep your business out of harm’s way and compliant.

This Advice Promise extends to the most common employment-related claims including unfair dismissal, general protections, underpayment, bullying and sexual harassment, and discrimination.

Gow-Gates is not affiliated with Citation HR’s product named ‘Advice Promise’. If you have opted to purchase an Employment Practices Liability insurance policy that is distributed by Citation HR on behalf of Gow-Gates Insurance Brokers, please go to https://www.gowgates.com.au/about-us/distribution-agreements/citation-hr for further information.

Terms and conditions apply.

You can rest easy knowing if an employment-related claim is made against your business, Citation HR, will be in your corner. The trusted advice that we deliver has been designed to prevent these claims from occurring in the first place, but sometimes they’re unavoidable.

With our Advice Promise your business will have peace of mind knowing that our experienced team of HR and IR lawyers are behind you from start to finish.

Terms and conditions apply. For more information about our Advice Promise offer get in touch with the team at Citation HR.