Citation HR Software doesn’t have a published price per user. The right solution for a 12-person café looks nothing like the right solution for a 200-person construction company, and a fixed price would shortchange one of them.
Your quote is based on three things:
If you’re managing five or more employees in Australia and want HR software that’s legally compliant from day one – with real advisors available when you need them – it’s worth a conversation.
Two minutes, eight fields. Tell us your team size, what you’re interested in and any context that’s useful.
A real conversation, no scripted pitch, no pressure. We ask questions, you ask questions.
Itemised, no hidden fees. If it’s not the right fit, we’ll say so.
A dedicated Client Services team guides you through setup, document configuration and launching the platform to your team.
From the moment your contract is signed, the HR Advice Line is available. You don’t wait for onboarding to finish.
Every plan gives you access to the full platform. Your quote determines which modules are activated and at what level.
Also included: pre-employment and recruitment tools, termination and offboarding workflows, employee self-service (eSS), reporting and dashboards, and a library of Citation Legal–approved templates worth over $50,000.
Citation HR’s software’s scalable technology means it’ll grow with us, no matter how big or small we get – its platform can be optimised to suit us and gives us the tools and support we need so that we can continue to deliver stellar cleaning and customer service to our clients.
Harvey Frame, CEO
Citation HR’s advice has been very helpful for us during this time. It’s also acting a solid source of teaching for me as I launch my HR career.
Zac Heading, HR Support Officer
The support we have had from Citation Group during our restructure program has been outstanding. Having a dedicated industrial support means it has taken a lot of the emotion out of a restructuring project that needed to happen, allowing us to put in a process-driven approach.
Having completed that project we continue to receive excellent ongoing support and value from Citation HR. I’m pretty much a fan. I recommend Citation Group to a lot of people as well.
Julie Sturgess, CEO
Whether we just need to confirm something or if we think there’s a bigger problem on our hands, we know that we’ll get an expert on the line every time and that we’re getting industry-leading guidance and advice.
Benjamin Fernandes, Corporate Growth Manager
Citation HR feels like they’re the HR department of our business, and is flying a flag for us. We’ve found Citation HR is super supportive, super helpful, super timely and they share our values.
Kuran Ireland, Business Development Manager
If you’re not in the HR space, and that’s not where your skill set lies, you’ve got to use Citation HR. In the franchising world it’s so easy to do something incorrectly, even if it’s not on purpose. The costs, fines, and penalties are so high. You’ve got to have that correct advice and that support. Citation HR has totally supported our franchisees with any compliance concerns. The outcome was fantastic.
Hollie Whitfield, CFO
Pricing is quote-based and tailored to your business. The three factors that determine cost are: number of employees, features and modules activated, and whether HR advisory services are included. We’ll send a clear, itemised proposal within one business day of your enquiry.
The full platform includes recruitment and pre-employment tools, onboarding workflows, employee records, performance management, leave management, payroll integration, HR compliance training, Workplace Health and Safety (WHS) management, employee self-service, termination and offboarding, reporting and dashboards, over $50,000 worth of Citation Legal–approved templates and resources.
Yes, the platform scales from five employees upward. You only activate the features you need and pricing reflects your size.
Citation Group offers foundU, a payroll platform that integrates natively with Citation HR Software, so employee data flows directly into payroll without manual re-entry. Citation HR Software also connects to Xero and other payroll systems via API.
Yes. A full Workplace Health and Safety (WHS) module is included: hazard and incident reporting, risk registers, return-to-work management, safety policies and toolbox talks.
Yes, when included in your plan. Clients access a 24/7 HR Advice Line staffed by real consultants, a library of Citation Legal–approved resources, and the Advice Promise – Citation Group provides legal representation if a Fair Work claim arises from advice given.
Since the Advice Promise launched, fewer than 60 claims have been made – all settled at conciliation.
Yes. Built for Australian workplace law, backed by Citation Legal, with all content reflecting current Australian legislation.
Yes. Native integration with foundU, plus open API for Xero and other systems.
Australian payroll built for shift-based and casual workforces – with modern award interpretation built in.
Plans start from $3.25 per active user per week. Only pay for employees entitled to be paid.
built in – reduces underpayment risk.
compliant.
onshore data centres, local support team.
per active user per week, excl. GST
Essential · Everyday · Performance
Need something custom?
Only pay for employees entitled to be paid – not everyone saved in your database. Weekly pricing suits flexible workforces. Monthly pricing suits stable ones.
Minimums apply
The minimum you need to run payroll compliantly – onboarding, scheduling, payroll processing and reporting.
Minimums apply
Everything in Essential, plus dedicated setup support and a Customer Success Manager.
A fully configured solution for larger businesses or those with complex award structures, multi-site operations or enterprise integration requirements.
Minimums apply. Businesses with fewer than 25 employees default to a minimum charge of $100 per week or $400 per month. SMS charges of $0.05 per SMS apply. All amounts exclude GST. Charged and billed in Australian dollars.
The Essential plan starts from $3.25 per active user per week and the Everyday plan from $3.75 per active user per week – both excluding GST. A minimum charge of $100 per week or $400 per month applies to businesses with fewer than 25 employees. The Performance tier is priced on request. SMS charges of $0.05 per SMS apply separately.
foundU includes rostering and scheduling, time and attendance tracking, payroll processing, modern award interpretation, workforce management, an employee mobile app, payslip and pay summary generation, STP Phase 2 reporting, superannuation automation, reporting and analytics, and native integration with Citation HR Software.
Yes. The built-in award engine automatically applies correct pay rates based on each employee’s award, classification and hours worked – removing manual rate calculations and significantly reducing underpayment risk.
Yes. foundU meets the ATO’s current Single Touch Payroll Phase 2 requirements. Submissions go directly to the ATO in one click at the end of each pay run.
Yes. The two platforms are natively integrated. Employee data flows from onboarding into payroll automatically and approved timesheets feed directly into pay run calculations.
Yes – it’s one of foundU’s core strengths. It handles variable hours, fluctuating headcount and complex rostering, and the award engine automatically calculates casual loadings and entitlements.
Yes. Australian-built, onshore data centres, local support team. Designed specifically around Australian employment law, modern awards and ATO reporting requirements.
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