What is process mapping in ISO 9001?

Discover how process mapping can enhance your organisation's efficiency and customer satisfaction with ISO 9001. Learn the steps to visualise, analyse, and improve your business processes for a more effective quality management system.
What is process mapping in ISO 9001?

Are you looking to improve your organisation’s efficiency and effectiveness? Considering implementing a Quality Management System like ISO 9001 but unsure where to start? One valuable tool that can help is process mapping.

By visualising and analysing your company’s processes, you can identify areas for improvement, streamline operations, and ultimately enhance customer satisfaction. In this blog post, we’ll dive into the basics of process mapping in the context of ISO 9001.


What is process mapping in ISO 9001?

Process mapping in ISO 9001 involves documenting and understanding all the key processes within your business. It entails creating a “high-level” overview of your operations processes, documenting all processes step-by-step, and creating detailed process maps. By understanding the full scope of your business processes, your organisation can create standardised workflows, identify decision points, and continuously improve its quality management system.


Key processes to consider in business process mapping

Process mapping is crucial because it directly impacts customer satisfaction and operational efficiency. Key areas to consider in business process mapping include:

  • Operations processes: Everyday tasks like production, shipping, and receiving.
  • Support processes: Activities necessary for operations that facilitate efficient strategic decision-making.
  • Decision points: Points in the process where decisions need to be made and documented, with input from stakeholders such as customers, suppliers, and staff members.
  • Business knowledge management: Identifying knowledge sources that could help optimise workflows and improve overall business success.
  • Inspection and test procedures: Evaluating test results to ensure quality products or services are delivered to customers, which is critical for customer satisfaction and regulatory compliance.
  • High-level process designs: Developing detailed plans for high-level process designs such as enterprise architecture, product design, or financial accounting.
  • Documenting processes: Recording detailed descriptions of each activity in your workflows with diagrams and flowcharts to ensure continuity between teams or departments over time.

Building a detailed process map is key to demonstrating how inputs and outputs move through an organisation.


How to create a detailed process map for ISO 9000

Follow these steps to create a business process map:

  1. Identify all the inputs and outputs associated with each business process your company performs.
  2. Mark each of these steps on a process chart and draw arrows between them to identify the flow of activities.
  3. Include decision points in this map to help analyse how your workflows function.
  4. Add all relevant details to your process, including timelines and tools needed.
  5. Review and adjust as needed to incorporate feedback from stakeholders and ensure it aligns with ISO 9001 requirements.
  6. Once it meets all criteria, implement your process map within the quality management system.


How Citation Certification can help

Process mapping is a great way to gain insight into your operations and processes, allowing you to improve efficiency while continually ensuring customer satisfaction. ISO 9001 certification is achievable for any business that documents processes and works towards continual improvement.

Certification made simple

Our ISO 9001 certification services at Citation Certification can help you better control processes and create detailed workflows for your business operations. Contact us today to learn more about how your business could benefit from ISO certification services.

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