Take your HR to the next level

Tailored HR support and advice for your business

We know that workplace issues don’t wait for a convenient time to show up, that’s why our workplace relations experts are available 24 hours a day, 365 days a year and can give you tailored HR advice specific to your business, industry, and situation. Whether you’re a small business employer or a part of a large HR team, you need help with a workplace crisis or you simply need day-to-day workplace advice, the assistance and support we provide you will always be clear, detailed, and easy to understand.

24/7

Our award-winning HR support is available 24 hours a day, 7 days a week.

We're local

Speak with a locally based team of qualified HR and IR experts who care.

Detailed

Our workplace advice that is tailored to your business, industry, and situation at hand.

colleagues happily chatting together in their workplace of choice

Don’t face workplace issues alone

Even the most experienced HR professionals and business owners need someone to turn to for employment advice and support. With our team of employment lawyers backing you 24/7, you’ll feel confident that your HR processes are in order, you’ll have peace of mind knowing your workplace is compliant with the law, and you can rest easy knowing you’ve implemented procedures that mitigate risks and protect your business from workplace claims.

Woman standing in office of a busy law firm

Backed by a leading workplace law firm

Our dedicated workplace relations consultants are all experienced Human Resources and IR professionals, and they’re backed by Accredited Specialist Lawyers at Citation Legal. There isn’t much they haven’t seen or dealt with when it comes to HR nightmares and can help your business.

Our 24/7 HR Advice line can help you with:

Modern award interpretation and compliance

Award coverage.
Classifying employees.
Rates of pay, penalties, and loadings and allowances.
Apprentices and trainees.
Hours of work, rosters, overtime and shift work

Employment contracts

Establishing contracts.
Interpreting contracts.
Varying contracts.
Enforcing contractual obligations.
The types of employment.

Termination and resignation

Workplace investigations.
Minimum notice and procedural requirements.
Employee entitlements upon termination and an employer’s ability to withhold termination payments.
Mitigating unfair dismissal and general protections risk.
Misconduct and serious misconduct.

Employee entitlements, National Employment Standards, and related laws

Interpretation of the Fair Work Act 2009.
Leave entitlements and public holidays.
Hours of work.
Flexible working arrangements.
Redundancy.

Counselling and disciplinary management

Performance management process.
Writing and issuing of warnings.
Termination after comprehensive performance management.
Conduct management.
Appropriate disciplinary action.

Enterprise agreements and bargaining

Interpreting enterprise agreements.
Benefits and limitations of implementing an enterprise agreement.
Explanation of better off overall test.
Enterprise bargaining for new or replacement of enterprise agreements.
Renewal or cancellation of an existing enterprise agreement.

Sexual Harassment, bullying, and discrimination

Bullying and harassment obligations and statutory provisions.
Investigation and review of complaints.
Prevention of bullying and harassment.
Managing complaints and dealing with grievances.
Meeting positive duty in relation to sex discrimination and sexual harassment.
Obligations and statutory provisions of State and Federal anti-discrimination legislation.
General protections under the Fair Work Act.

Independent contracting agreements

Review and determination of contractor vs. employee classification.
Sham contracting risks.
Interpreting independent contractor agreement terms.
General advice on creating independent contractor agreements.
Tax and superannuation considerations.

Managing ill and injured workers

Temporary absences and return to work.
Capability review.
Physical and psychological health in the workplace.
Workers’ Compensation claims management.
Guidance to reduce Workers’ Compensation claims.
Mitigating the risk of general protections and unfair dismissal claims.

Redundancy and restructures

Identifying operational changes.
Engagement with affected employees.
Selection of redundant roles.
Meeting consultation requirements.
Consideration of redeployment options.
Redundancy pay and notice requirements.
Mitigating the risk of general protections and unfair dismissal.

business man on the phone receiving unlimited advice

Detailed, unlimited, and untimed advice

The advice Citation HR provide is always tailored to the needs of your business, industry, and the issue at hand. Trusted by thousands of businesses across Australia, you can rest easy knowing the advice you receive is watertight and designed to protect your business. Whether you need guidance on general protections or unfair dismissal, you can call as many times as you like, and stay on the phone for as long as you like – our advice line is unlimited and untimed.

Happy and helpful customer service operative

Superior and responsive service

Forget being placed in a queue or waiting on hold for long periods only to receive basic information. When you call the team at Citation HR, we’re ready and waiting to help. So, what can you expect when you contact us? We guarantee you’ll be speaking to someone who is based in Australia with legitimate qualifications who knows the laws of the land – it’s a flat-out no to overseas call centres and information found on Google – that’s not our style and never will be. With industry leading response times, an active roster of professionals, high-quality service, and a friendly team of people who truly care about your business, you can place your trust in us.

Get In Touch

Got burning questions? We’ve got answers.

You need to become a Citation HR client to access this service which is available for businesses. Whenever you’re faced with a workplace problem or you have a question about day-to-day HR practices, our experts are at the other end of the line waiting to help you. Accessing this service is simple; pick up the phone and we’ll be there for you 24 hours a day, seven days a week or you can email us, and we’ll reply to you quickly.

Yes, it is! All our clients who sign up for our Citation HR services receive access to the 24/7 HR Advice line. They can call our experts 365 days a year for any HR issues, questions, or concerns they might have within their businesses. Plus, there’s no limit on the number or length of calls! Find out why over 11,000 Australian businesses trust our workplace relations experts to give them specialist HR advice and support.

Yes, it is – while we’d love to give you advice for everything and anything, our HR consultant experts specialise in employment law and that’s what we’re best at. There’s not much our experienced team of HR experts haven’t seen, managed, or dealt with and with their knowledge you’ll be in safe hands as they guide you through any HR nightmare that may present itself. We’ve been providing HR advice for employers for over 30 years.

Yes, they will, our 24/7 HR Advice Line is manned by a team of workplace relations specialists backed by Accredited Specialist lawyers at Citation Legal.

Citation HR do not provide health and safety support however, Citation Safety, a company of Citation Group, do provide end-to-end safety solutions for businesses.

Yes, we do – our team of specialist employment lawyers provide tailored, industry-specific HR advice for employers big and small. So, whether you’re looking for general HR support or searching for the best HR advice Australia, Citation HR is here to help you and your business.

Citation HR is part of Citation Group – we have a family of businesses that provide a range of workplace compliance solutions to small business and large enterprise clients. The Citation Safety team can advise on workers compensation claims and health and safety.