Running a business in Melbourne means competing for talent in one of Australia’s tightest labour markets, managing a diverse workforce across industries, and staying across employment obligations that shift regularly. When something goes wrong with HR, or when you want to make sure it never does, you need specialists who understand the local landscape, not just the legislation.
Citation HR works with Melbourne businesses of every size, from founder-led teams building their HR from scratch, through to medium-sized businesses managing more complex HR structures, and established organisations that need ongoing specialist support. We’re not a call centre. We work alongside you as an extension of your team, with advice that’s specific to your business, your industry, and the situation in front of you.
Melbourne’s employment landscape has its own pressures. A competitive talent market means employees have more options, and more leverage. A diverse industry mix, from hospitality and construction to professional services and healthcare, means award obligations vary significantly. And the consequences of getting HR wrong here are real.
We’ve provided HR consulting to Melbourne businesses across all of these sectors and more. That means we understand what’s actually hard about managing people in this market, not just what the Fair Work Act says about it.
Working with our expert HR consultants in Melbourne means:
If you’re not in the HR space, and that’s not where your skill set lies, you’ve got to use Citation HR. In the franchising world it’s so easy to do something incorrectly, even if it’s not on purpose. The costs, fines, and penalties are so high. You’ve got to have that correct advice and that support. Citation HR has totally supported our franchisees with any compliance concerns. The outcome was fantastic.
Hollie Whitfield, CFO
Citation HR’s advice has been very helpful for us during this time. It’s also acting a solid source of teaching for me as I launch my HR career.
Zac Heading, HR Support Officer
The support we have had from Citation Group during our restructure program has been outstanding. Having a dedicated industrial support means it has taken a lot of the emotion out of a restructuring project that needed to happen, allowing us to put in a process-driven approach.
Having completed that project we continue to receive excellent ongoing support and value from Citation HR. I’m pretty much a fan. I recommend Citation Group to a lot of people as well.
Julie Sturgess, CEO
Whether we just need to confirm something or if we think there’s a bigger problem on our hands, we know that we’ll get an expert on the line every time and that we’re getting industry-leading guidance and advice.
Benjamin Fernandes, Corporate Growth Manager
Citation HR feels like they’re the HR department of our business, and is flying a flag for us. We’ve found Citation HR is super supportive, super helpful, super timely and they share our values.
Kuran Ireland, Business Development Manager
Citation HR’s software’s scalable technology means it’ll grow with us, no matter how big or small we get – its platform can be optimised to suit us and gives us the tools and support we need so that we can continue to deliver stellar cleaning and customer service to our clients.
Harvey Frame, CEO
We offer a full suite of specialist human resources services for Melbourne businesses of all sizes. Every service is delivered by locally based professionals who know Victorian employment conditions inside out.
We work with Melbourne businesses at every stage, from founder-led teams setting up HR for the first time to established organisations across hospitality, construction, healthcare, professional services, and manufacturing.
Some come to us because something has gone wrong. A workplace complaint, a difficult termination, a Fair Work claim they weren’t expecting. Others come to us because they’ve seen what poor HR foundations can cost and they’d rather get ahead of it.
Most are somewhere in between, running a solid business, managing their people reasonably well, but knowing their HR hasn’t kept pace with where they are today. That usually means employment documentation that needs updating, processes that were never properly formalised, and HR strategies that haven’t been revisited since the business last grew. If that sounds familiar, you’re exactly who we work with.
Melbourne businesses don’t need more generic HR advice. They need a partner who understands the local market, knows employment law inside out, and is genuinely there when things get difficult.
Our workplace relations consultants handle over 40,000 advisory calls every year. Every one of those calls is answered by a qualified, locally based professional, backed by our employment lawyers. No overseas call centres. No generic scripts. Just clear, specific, actionable advice built around your business.
Melbourne clients who work with us:
If a claim does arise despite following our advice, our Advice Promise means we stand behind our guidance with legal representation and payment of damages. That’s what it means to have Citation Group in your corner.
HR consulting costs in Melbourne depend on the size of your business and the level of support you need. Citation Group operates on a fixed monthly subscription with one predictable fee covering HR advice, software, compliance support, and access to our full library of HR resources. For a detailed breakdown of what’s included and how our pricing works, visit our HR consulting pricing page.
Yes. Many Melbourne businesses use HR consultants to supplement their internal HR team, particularly for specialist compliance issues, complex performance management processes, or periods of change. Our workplace relations consultants are backed by Accredited Specialist Lawyers, giving you a level of expertise that’s hard to replicate in-house.
Citation Group provides a full suite of HR consulting services in Melbourne, including:
Our services are backed by the Advice Promise – legal representation if a claim arises.
Yes. Fair Work Act compliance is one of the most critical areas we support. Our HR consultants help Melbourne businesses understand their obligations, review and update employment contracts and policies, manage disputes appropriately, and stay ahead of changes to employment laws. Citation Group clients are three times less likely to find themselves before the Fair Work Commission.
Citation HR
HR Advice Line
HR Software
Citation Safety
Safety Advice Line
WHS Software
Citation Certification
ISO Certification
NDIS
Citation Legal
Workplace Law
Migration Services
HR & Safety Software 
ISO Training Academy 