Difficult employees, tough conversations & Fair Work risk

Managing underperformance and conduct issues is one of the highest-risk moments for any SME. Get the approach wrong, and a difficult conversation can quickly become an unfair dismissal claim, a bullying complaint, or a formal dispute. This video gives business owners and HR managers a practical, step-by-step framework they can apply straight away.
Videos 16 June, 2026
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Difficult employees, tough conversations & Fair Work risk

What we’ll cover

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Identify the issue

How to identify whether you’re dealing with a conduct issue, a capability gap, or a leadership problem – and why the distinction matters.

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The correct legal framework

Discover the correct procedural fairness framework to follow that protects the business if a decision is ever challenged.

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How to deliver feedback

Learn how to deliver performance feedback that’s heard – without triggering defensiveness, denial or a formal complaint.

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How to document issues properly

We’ll cover how to document performance issues in a way that’s consistent and defensible.

Meet your presenters

Alistair McDonald

Chief Revenue Officer

Annabel Bassil

Workplace Relations Advisor