Retail industry resource pack

This pack has nine resources built for retail's fast-moving floor: employment contracts, pay and award compliance, and workplace psychosocial safety, including the recent junior pay rates changes and how to manage customer-facing risks like aggression on the floor. Download the pack to see where the common compliance gaps sit, and what's worth reviewing first. 
Citation HR logo Citation Safety logo Guides 16 September, 2026
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Retail industry resource pack

What’s inside?

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Junior pay rates and award compliance

The Fair Work Commission’s ruling on junior pay rates, and what it means for retail rosters and pay classifications.

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Employment contracts and casual arrangements

Guidance on getting contracts right for a workforce built on casual and part-time shifts, plus a checklist for spotting when a contract no longer matches how someone’s actually working.

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Managing customer-facing safety risks

Practical guidance on psychosocial hazards on the retail floor, including customer aggression, and how to build this into an existing safety system

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Everyday workplace compliance

Simple steps to keep HR fundamentals on track, from record-keeping to policies, without needing a dedicated HR team

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