Tag: Citation Group

Should employers be worried about AI-drafted FWC complaints?

Drafting a professional sounding Fair Work complaint doesn’t require a law degree anymore. It just requires a smart phone and a few prompts. A recent Fair Work Commission (FWC) decision …

How AI is changing ISO Certification

ISO certification is how businesses prove their systems meet internationally recognised standards – opening doors with clients, procurement panels, and regulators. AI is already changing how organisations achieve and maintain …

Difficult employees, tough conversations & Fair Work risk

Managing underperformance and conduct issues is one of the highest-risk moments for any SME. Get the approach wrong, and a difficult conversation can quickly become an unfair dismissal claim, a …

We need to talk about redundancy

Redundancies among Australian SMEs are climbing to levels not seen since the pandemic – and the legal bar for getting it right has never been higher. Get the approach wrong, and a …

HR questions often asked too late

Every week, Citation’s advisory team takes calls from business owners navigating situations they didn’t see coming. A termination handled without the right process. A performance issue that was discussed but …

Fair Work abolishes junior pay rates: what employers need to know

The Fair Work Commission handed down a landmark decision on 31 March 2026, abolishing junior pay rates for employees aged 18 and older across retail, fast food, and pharmacy. The …

Nine in a row: Citation Group recognised as Employer of Choice once again!

Citation Group recognised as Employer of Choice in the 2025 Australian Business Awards.

ISO certification: real benefits for business

ISO certification isn’t just about compliance – when applied properly, ISO can help businesses streamline operations, improve efficiency, increase productivity, boost the bottom line and build a stronger foundation for …

ISO: More than a badge

Thinking about the next big step for your business? Perhaps you’re aiming for growth, a competitive edge in your next tender application, reducing your environmental footprint or showcasing to customers …

Perfect mix or hidden risks: <em>avoiding workplace compliance obstacles in 2026</em>

The best workplaces don’t happen by accident; they take work. As we look toward 2026, increasing pressures around compliance, risk, and efficiency are forcing Australian businesses to change how they …